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Exemption Status:

Non-Exempt

Schedule Details:

Holidays - Every Other Holiday, Sunday through Saturday, Weekends (Saturday and Sunday)

Scheduled Hours:

7am to 3pm , 3pm to 11pm, 11pm to 7am

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

32

Cost Center:

10020 - 1280 EICU

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities: 

1.    Performs a variety of related clerical support duties, such as producing reports, copying, filing, faxing, scanning, arranging and retrieving document files and reports, preparing correspondence, answering phone and relaying messages and mail, etc.
2.    Assists in the management of patient's information in the eICU Support Center.  Reports clinical alerts to a provider in a timely manner.  
3.    Monitors clinical data input used in the clinical software in the eICU. 
4.    Monitors and updates assigned databases, spreadsheets, and project assignments in a timely and accurate manner to support departmental processes, functions, and projects. 
5.    Compiles or processes specified data for assigned databases or for reports. Gathers, and makes basic interpretations from a variety of standard source documents, files and records. 
6.    Maintains telephone contact with clinical units to assure accurate data. 
7.    Maintains and makes minor modifications to report formats based on specific instructions. 

8.    Maintains procedures to ensure the confidentiality, integrity, and currency of data.
9.    Maintains basic knowledge of clinical applications and hardware used. 
10.    Provide first level troubleshooting of software and hardware IT issues and escalate as needed.
11.    Respond to a variety of customer technical concerns and escalate as needed.
12.    Recommends improvements in reports and procedures.
13.    Maintains a variety of logs, work records, files, etc.

Standard Staffing Level Responsibilities:  

1.    Complies with established departmental policies, procedures and objectives.
2.    Attends variety of meetings, conferences, seminars as required or directed.
3.    Demonstrates use of Quality Improvement in daily operations.
4.    Complies with all health and safety regulations and requirements.
5.    Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6.    Maintains, regular, reliable, and predictable attendance.
7.    Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

III.    Position Qualifications:
License/Certification/Education:

Required:
1.    High School diploma.
2.    Education or training in relevant applications software/hardware, including word processing, spreadsheet, and database software.  

Experience/Skills:

Required:
1.    1-2 years of related medical office/clerical/administrative support experience.
2.    Familiarity with office procedures.
3.    Familiarity with medical terminology 
4.    Must be comfortable working in a fast-paced environment.  
5.    Excellent interpersonal skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

IV.    Physical Demands and Environmental Conditions:

Work is considered sedentary.  Position requires work indoors in a normal office environment.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.