Digital Implementation Specialist II

Job details

Reporting to

Team Leader, Digital Implementation

Department

Traveler Experience

Global grade

N/A

People manager?

No

Functions as the expert technical point of contact in global client implementations

Main responsibilities

List main responsibilities starting with a singular action verb. This should not be a task list but the main duties that must be performed. List the most essential/frequent) responsibilities first. Responsibilities should accurately reflect the level of the work.

· Provides support on pre-sales meetings as SME; provides documented recommendations and summarizes as necessary

· Build the OBT in line with customer expectations

· Provide implementation coaching to OBT setup teams

· Coordinate other technical resources on the project

· Attend and lead OBT Technical workshop for each new implementation

· Collaborate with Global Product Owners to provide local expert knowledge with input to product development; Attend supplier meetings

· Provide regional CR issue management

· Performs product testing

· Define and communicate standards and best practices in line with CWT requirements

· Working knowledge of technical applications used by client implementation function

Qualifications

All information is required unless stated otherwise. If not required but preferred, state that it is ‘preferred’.

Experience education:

· Experience

o Bachelor’s Degree in IT or equivalent experience

o 7 year of experience supporting OBT implementation from front end to site setup

· Knowledge, skills and abilities (KSAs)

o Strong organization and time management skills

o Ability to work within a multicultural environment

o Strong presentation, interpersonal, and communications skills; able to present ideas and results clearly and effectively; able to influence client decision making; ability to communicate effectively with leadership

o Strong working knowledge of technical applications used by client implementation function

Qualifications

All information is required unless stated otherwise. If not required but preferred, state that it is ‘preferred’.

Experience education:

· Experience

o Bachelor’s Degree in IT or equivalent experience

o 7 year of experience supporting OBT implementation from front end to site setup

· Knowledge, skills and abilities (KSAs)

o Strong organization and time management skills

o Ability to work within a multicultural environment

o Strong presentation, interpersonal, and communications skills; able to present ideas and results clearly and effectively; able to influence client decision making; ability to communicate effectively with leadership

o Strong working knowledge of technical applications used by client implementation function