Position Digital Media Operator / Ingest Operator Responsible for Ingest and Adpro Department Operations Location Kuala Lumpur

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.

Your Responsibilities

Digital Media

to ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have. ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion. FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA to communicate any problems/issues effectively and in a timely manner Fixing and Creating broadcast compliant files for delivery using post production tools to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes. Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service. To ensure client’s orders and material are processed ready for ingest

Operational Efficiency

Ensure low error rate – Check material is available for ingestion within SLA Always work efficiently and effectively, using correct workflow and work procedures Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements. Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time. Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity. Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow Follow Ingest Standard Operating Procedures Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders. Ensuring that you maintain a customer-focused orientation at all times.

Documentation

Issue a QC report for each clock on each order. Assist in creating and maintaining checklists and SOP's File a fault report for any software or hardware deficiency Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation Assignments as required and relevant by Management Achieve the KPIs