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Job no: 550321
Work type: Full time
Site: Redditch
Categories: Digital
Location: Worcestershire
Salary: Up to £25,000pa plus aligned Benefits
Business Area: Halfords Support Centre
Job Purpose
Ensures that Halfords.com and Halfords.ie displays the correct products with the correct image, copy and attribution, offers the correct promotions and product and service recommendations for customers; all contributing to a great customer experience
Key Responsibilities
Work collaboratively with Category, Customer, Content and CRO teams to ensure the product set up, attribution, images, product copy, product location(s), delivery flags and stock status reflect what the customer expect
Work with the Digital Trading, Marketing and Content teams to ensure that all online product/ range updates are delivered on time, with the right supporting content, in the right place
Focus throughout is on the customer journey and user experience
Support in the organization all major and minor sales events, re-merchandising the site as required
Implement changes to online category strategy based on customer and competitive insights, brand strategy and e-commerce goals and initiatives
Analyse sales and web metrics to make recommendations about products and categories, web marketing and promotions
Work closely with Customer Contact team, Data Analytics and CRO teams to understand customer feedback and address issues and implement changes were appropriateWork closely with the Data analysis and CRO teams to:
Analyse overall performance and Optimisation opportunities
Influence key stakeholders through timely compelling insights and effective presentation of results
Key Skills/Experience
Passionate about Digital
Passionate about the customer
Strong organizational skills and ability to meet deadlines, often while working independently
Strong attention to detail
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