We are seeking a highly motivated and skilled individual to join our team as a Digital Network Operator. This position will play a crucial role in ensuring the seamless execution of Tennis Channel's Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) products. As part of a team of Operators and reporting directly to the Director, Digital Operations Center, this role will be at the forefront of supporting brand-new DTC products, contributing to a dynamic, and innovative work environment. **Our Digital Network Operators work on site in our Santa Monica, CA office. Our Digital Network Operators work on a rotating schedule that includes nights, weekends, swing shifts and sometimes holidays.** **Key Responsibilities** **:** + Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels. + Operate Tennis Channel’s streaming Content Management System. + Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations. + Work on a rotating schedule that includes nights, weekends, and swing shifts. + Operate the network router to ensure video feeds are being sent to their appropriate destination. + Actively communicate with third party vendors to ensure services are scheduled and running appropriately. + Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms. + Troubleshoot transmission errors, router issues, signal disruptions, and sync issues. + Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement, to maintain high-quality content delivery. + Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience. + Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service. **Additional responsibilities include but are not limited to** **:** + Collaborate with the whole team of Digital Network Operators daily to ensure all streams are healthy and all appropriate information is being shared. + Collaborate with Digital Network Operators to maintain and create SOP’s (Standard Operating Procedures), Incident Management tickets, and match replay requests. + Enable and disable Closed Captioning as needed. + Perform other tasks as needed and assigned to contribute to the overall success of Tennis Channel's digital operations. **Required Qualifications** **:** + Extensive experience operating Content Management Systems for live streaming + 3 years of experience in live streaming operations desired + 5 years of experience in broadcast television is a plus + Understanding of live sports broadcast is a plus + Understanding of Broadcast Master Control and Transmission + Strong understanding of digital delivery platforms and protocols + Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams. + Experience operating Amagi Cloudport a plus + Experience with SRT, HLS, and DASH, desired + Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TV’s Tennis Channel is proud to be an Equal Opportunity Employer and Drug Free Workplace! **About PickleballTV** Pickleballtv (PBTV) is the 24-hour television home of America’s fastest growing sport. With coverage of tournaments throughout the year, the network offers 1,000+ hours of live matches from the game’s top professionals and biggest stars. PBTV also provides viewers with first-class instruction, exclusive lifestyle programming and studio news content and more. **About Tennis Channel** Tennis Channel is the media home to two twenty-four-hour television networks, a subscription streaming service, online magazine and podcasts dedicated to the sport and its unique lifestyle. The tennis-media hub is home to every aspect of the wide-ranging, worldwide tennis community. Tennis Channel is carried nationwide by every one of the top ten pay-TV service providers. **About Sinclair** Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net . **About the Team** The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk. The base hourly compensation range for this role is $35.65 to $39.60 per hour. Final compensation for this role will be determined by various factors such as a candidates’ relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan. \#tennis