**Introduction** As part of the iX Experience Design & Marketing Platform Practice, the role is responsible for manging the developed digital experiences deployed at various venues. **Your role and responsibilities** * Manage, maintain and ensuring the healthiness of various digital applications and experiences in production * Troubleshoot and maintain configurations and/or scripts for deployment and starting executables * Monitor system performance, escalate application and/or hardware issues to designated contact points * Strong communication skills with the ability to effectively communicate with end-users on issue identification, mitigation and workarounds * Document and maintain procedures for issue resolution * Provide stand-by and ad-hoc support at non-office hours **Required technical and professional expertise** * Diploma or Higher Diploma graduate, preferably in Information Technology or related disciplines * Minimum 2 years of relevant working experience * Good command in both spoken and written English * Good command in spoken Cantonese and Mandarin **Preferred technical and professional experience** * Experienced in digital kiosk IT solutions is an absolute advantage * Knowledge of SQL (Structured Query Language) for database querying * Good technical skill on Windows and mobile applications