Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, and Instagram @InCommInterns. About This Opportunity The Digital Operations Intern is the primary contact and escalation point for clients throughout the implementation process. If you have a genuine interest in technology, how things work, and enjoy problem solving and puzzles, this role may be for you! Students interested in a career in Implementation, Business Operations, or Project Management are encouraged to apply. Benefits of joining our team: Opportunity to solve interesting and challenging problems within a growing industry Collaborative and supportive Agile environment Continuous delivery culture and weekly production releases Community of strong software professionals Opportunities for career growth Gain valuable experience working in a professional setting while still in school. Responsibilities Channel and B2B Client Service Assist in Communicating with the Account Management Team and Clients: Support the team by gathering and documenting client requirements, including technical, product, and contract details. Help Maintain Client Records in CRM: Assist in updating and maintaining accurate client information in the Customer Relationship Management (CRM) system. Learn how to track client interactions and service requests. Support Client Service Coordination: Aid in coordinating client service activities across the team. Keep team members informed about client needs, service level agreements (SLAs), and performance metrics by assisting with status updates and ensuring timelines are met. Customer Escalation Support Assist in Responding to Client Inquiries: Provide initial support for client questions or issues by gathering necessary details and directing them to the appropriate team members. Learn to use internal resources to troubleshoot or escalate issues. Participate in Client Case Resolution: Support the team in responding to client inquiries, tracking ongoing cases, and ensuring that all information is documented and passed along efficiently to the appropriate internal teams for resolution. Represent the Company Professionally: Practice communicating with clients in a professional, customer-focused manner. Learn how to balance empathy and problem-solving in client interactions to enhance the overall customer experience. Provide Administrative and Operational Support: Assist with organizing client data, reports, and other materials that support team efforts in managing client relationships and tracking performance metrics. Qualifications Internship Eligibility and Requirements Eligibility Criteria: Current Students: Must be enrolled in a full-time academic program, entering your junior year or graduate school by the start of the internship. Expected Graduation: Students must be on track to graduate in 2026. Location Requirement: This is a remote internship based in Atlanta, Georgia. Applicants must be local to Atlanta, Georgia, and able to work in person (or hybrid, as required). Availability: Must be available to work a minimum of 20 hours per week year-round. This position allows for flexibility with scheduling to accommodate academic commitments. GPA Requirements: A minimum GPA of 2.75 or above is required to be considered for the position. Preferred Skills & Qualifications: Microsoft Office Suite: Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook is a must. You’ll be using these tools to communicate, analyze data, and create presentations. CRM Software Experience: Previous experience with Customer Relationship Management (CRM) software, specifically Salesforce, is highly desired. Experience with activity tracking systems is a plus. Familiarity with Back Office Systems: Experience or a willingness to work with internally developed Administration and Back Office systems is helpful. Strong Customer Service Commitment: We’re looking for individuals with a passion for customer service. You’ll be helping clients and internal teams with their needs. Positive and Upbeat Demeanor: A positive attitude and the ability to bring energy to the team and client interactions are essential. Communication Skills: Excellent verbal and written communication skills are a must. You should be comfortable communicating with clients, internal teams, and stakeholders. Problem-Solving Enthusiasm: If you enjoy problem-solving and are excited by opportunities to help others, this role will be a great fit for you. Interest in Technology: We’re looking for candidates with a strong interest and aptitude for technology and an eagerness to learn how tech can enhance customer service and business operations. Why Apply? Opportunity to work with cutting-edge CRM systems and back office technology. Develop your customer service, problem-solving, and communication skills in a real-world environment. Work closely with a dynamic and collaborative team in a fast-paced, technology-driven industry. InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.