3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. **Job Description:** **Job Summary** **:** The Senior bCom Analyst allows businesses to manage business relationships and the data and information associated with them. The primary services provided are: Accounts creation, modification and closure for the bCom site. This position requires a high level of customer service, prioritization and teamwork skills. **Duties and responsibilities:** Responsible for monitoring respective bCom work queues for new requests Issue resolution, respecting the cycle time, leveraging work load within a team to meet Service Level Agreements (SLA) Customer account maintenance in VSRM/bCom and Salesforce: + Creating new accounts + Updating existing accounts + Deactivations and reactivations + Granting user access Processing changes to business objects, like accounts, contacts, within VSRM application. Assignment to tasks connected with bCom UAT Monthly Testing, and Release Testing. Ensures adherence to 3M policies, guidelines, and procedures as required for the effectiveness and quality of the services provided. Continuous improvement of processes and Lean Six Sigma project coordination. Positively contributes to and supports team efforts and objectives. Other tasks assigned by Team Leader  **Qualifications** **Education and experience:** + Bachelor’s degree or higher  + Minimum2-3years of customer service, finance or supply chain experience + Minimum 1 year experience using Salesforce CRM tool + Previous experience inB2B sales is an advantage **Knowledge and skills:** + Ability to communicate in English at a high level (in speech and writing) + Must be a self-starter with the ability to function with minimal day to day direction + Analytical and meticulous approach to the tasks entrusted. + Ability to solve problems and communicate properly + Detailed oriented and enjoys working with operational processes + Uses a collaborative and teamwork-based approach to tasks Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. **Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.** **3M Global Terms of Use and Privacy Statement** Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here (http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf) , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms. At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews. 3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.