Digital Practitioner (DP) models Chubb’s digital-first approach, driving with Domain/Subdomain Lead
(DL/SDL), Product Owner (PO), squad members and stakeholders from other chapters with a hands-on
approach. They accelerate the journey of transformation by enabling and embedding the digital ways of
working, using relevant methodologies and tools which can be consistently scaled across
Ddivisions/Segments/Domains. They focus on business outcomes by constant evolution, learnings,
refinement and adoption of good practices from digital journeys.

Responsabilities:
Partner with transformation Leads/DLs to establish onboarding readiness for digital first
enterprise/Digital Assisted/Digital Native operating model
 Drive with DLs/POs and squads on their day-to-day progress towards strategic priorities and
delivery capabilities in incremental and iterative cycles. Specifically, to define effective objectives
based on the business value drivers, formulate domain mission, translate them into clear, specific
squad key results and align them to product backlog and roadmaps with focus on enhancing ways
of working.
 Partner with other chapters to provide feedback and lead corrective actions to continuously refine
and improve practices for digital-first ways of working
 Leverage working knowledge of insurance, digital first enterprise and agility to lead the
development of innovative and effective practices.
 Identify and implement industry practices to improve our digital first ways of working
 Create and execute need based trainings to enable Digital first enterprise
 Lead improvements in the key aspects of digital first operating model such as frameworks,
processes, tools and practices
 Drive organizational change

Ability to lead through influence, engage, develop, and empower people effectively; strong selfmotivator,
with a contagious ability to spread energy to team
 Strong communication, collaboration and change management skills
 Experience providing day-to-day hands-on approaches including coaching and guidance to
working teams
 High level of organization and attention to detail with ability to piece together multiple moving
parts
 Ability to build trust and effectively resolve conflict
 Good understanding of system and design thinking approaches and techniques
 Experience in agile development, as a digital product owner, product manager, or highly experienced agile
coach with 5+ years experience successfully delivering digital products
− Knowledge of Agile software development process (e.g., XP, Kanban, Scrum, etc.)
− Knowledge and/or experience with techniques (e.g., story mapping, big room planning, actionable
metrics, etc.)
 Working knowledge of insurance, finance or retail services value chain, particularly in aligned domain
 End-to-end digital product management lifecycle experience; preferably in insurance
 Strong knowledge of product management tools, including Jira and Mural