Great People make Schneider Electric a great company. 

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role\: Digital Services Proactive Services Specialist

We are looking for an experienced professional who can help us deliver exceptional customer experiences and generate commercial value for our business.

What will you do?

The Proactive Services Specialist position is a unique and exciting opportunity for individuals who are interested in using their technical expertise and passion for customer service to enable delivery of an industry-changing remote service offer, EcoStruxure Power Advisor.

EcoStruxure Power Advisor (EPA) is a proactive, analytics-based service, built on Schneider Electric’s exclusive patented technology. Using this technology Digital Services collects data from our customers’ Power Monitoring software, analyzes the data, and provides expertise to help optimize the performance and reliability of our customers electrical distribution system.

By moving from reactive to proactive we increase reliability, improve decision making, and reduce risk & liability.

Duties and Responsibilities\:

The Proactive Services Specialist will employ their technical expertise, knowledge of electrical systems, and their excellent communications skills to\:

Meet with customer and remote into their system (via WebEx) to\: extract data from devices connected to customers PME/PSO/Energy Expert system (from their SQL database),Generate PME diagnosticsRequest one-line diagramsConfirm which devices are utility incomersAsk questions about their Power Factor PenaltyPerform additional checks, clean up, or help troubleshoot a customer’s PME system (only if there is a current issue that has not already been escalated to their dedicated engineer).

·  Make every effort to generate other opportunities while working with the customer

·  Schedule a consultation for the customer to go over their report analysis with their Digital Services Engineer and other stakeholders

·  Use our Customer Relationship Management tool (Salesforce) for case management and information tracking.

·  Perform other related duties as assigned by NAM and PLP leadership team.