Do you believe in shaping a better, healthier, more sustainable future through the power of digital?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
And to get there, we need people with tech/digital/analytics expertise and passion to help develop positive sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
Sound like you? Then read on.
The opportunity:
In this position, you will be given the opportunity to drive process change, ensuring AIA NZ's customer-centric processes are necessary, efficient, streamlined and fit for the future.
Key responsibilities include:
Process design and engineering, applying Lean/Six Sigma principles where applicable
Identifying enhancements/opportunities for new tech through data and insights
Process interrogation and redesign, establishing new world class digital-led processes
Driving change management capabilities across the organisation with a digital-led mindset
Identifying opportunities to drive business performance and extract business value
Risk management
Interpreting and analysing complex data, providing commentary and insights
Identifying and investigating data quality issues.
Ideally, you'll bring:
Substantial experience in a similar role within the Financial/Insurance industry
Excellent communication skills, both written and oral
Superior relationship management experience, with a proven ability to develop deep relationships at all levels internally and externally
Excellent negotiation and influencing skills
Experience using SQL and Microsoft Excel
Lean/Six Sigma expertise and knowledge (advantage).
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
Opportunities to grow within the business through internal mobility
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
Membership to AIA Vitality, our wellbeing programme, giving you access to great discounts & rewards with Apple, Les Mills, MoleMap, Endota Spa, Groov, AirPoints, Countdown & more!
A supportive and inclusive workplace
Flexible working arrangements.
If you believe in developing a better tomorrow, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.