Job Posting Title:

Digital Product Manager (1-year contract)

Req ID:

10110163

Job Description:

The primary role of this position is to own and shape HKDL overall mobile experience strategy, covering touch-points like mobile app, web, WeChat or others. This role requires optimizing an omnichannel guest journey - seamlessly connecting offline and online touchpoints throughout the pre-arrival planning, in-resort experience, and post-visit engagement phases.

Job Responsibilities:

Define and Execute Mobile Experience Vision - Shape the guest journey across pre-arrival, in-resort, and post-visit phases, ensuring seamless digital and physical touchpoint transitions.Develop Omnichannel Strategies - Design unified guest experiences tailored to diverse segments and journey patterns, integrating cross-platform features and prioritizing high-impact initiatives.Lead Innovation and Market Adaptation - Monitor trends, analyze guest behavior, and drive innovation through emerging technologies to stay competitive and relevant.Stakeholder and Vendor Management- Foster strong relationships with global stakeholders and vendors, aligning with business goals and ensuring seamless execution.Product Ownership and Metrics - Manage product performance, define acceptance criteria, prioritize backlogs, and drive UAT coordination for optimal guest impact.Journey Mapping and Design Leadership - Conduct requirement gathering, journey mapping sessions, and lead discussions to ensure seamless transitions across physical-digital experiences.Cross-functional Coordination and Business Unit Engagement - Collaborate with global teams to ensure consistent experiences across platforms, analyze user behaviors, and maintain a high standard of guest satisfaction.

Job Requirements:

Bachelor's degree in Computer Science, Information System or Business Administration, or related disciplinesMin. of 8 years of work experience in mobile product management working with cross-functions teams across regions in MNC companiesSolid experience in aligning and elaborating functional requirements and how to facilitate the best user experience and journey from O2O perspective, prior Disney working experience is a plusExcellent stakeholder management, collaboration, problem-solving skills and deliver high quality under fast-paced environmentHands-on experience and knowledge in WeChat mini-program integration, new technology trend such as AR/MR/IoT/AI adaptation is a plusStrong data analytics sense to read app performance and how to integrate with business objectiveFluent in both English and Chinese, English oral in particular

HKProfessional #LI-AI1

Job Posting Segment:

Technology & Digital

Job Posting Primary Business:

Technology & Digital (HKDL)

Primary Job Posting Category:

Product Management

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lantau Island, Hong Kong

Alternate City, State, Region, Postal Code:

Date Posted:

2025-01-17