Description At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. **Overview** The Digital Product Owner (PO) is a manager-level role responsible for collaborating with cross-functional partners to deliver a top-tier customer experience aligned with business goals. Lead the Product Team, facilitating collaboration among Product Management, UX Design, and Development, managing internal and external relationships. With a passion for excellent customer experiences, the PO empathizes with user challenges and has strong instincts about consumer behavior and business dynamics. We are seeking a customer-obsessed, results-driven Product Owner to lead the evolution of our Point-of-Sale (POS) system. In this role, you will act as the "voice of the customer" by gathering feedback, prioritizing features based on business value, and collaborating with cross-functional teams. Key responsibilities include managing the product backlog, working closely with developers and partners, and ensuring that the POS system meets both business needs and industry standards while delivering a seamless user experience. If you have experience in Product Management, especially in building and leading seamless Point of Sale solutions, we are looking for you! This role involves supporting store associates in using tools to better sell, service, and deliver great experiences in store. The ideal candidate thrives in dynamic environments and is recognized for being a standout colleague with strong communication skills at all levels. **Responsibilities** + Own and drive the POS product vision and strategy, ensuring alignment with business goals and customer needs. + Ingest business strategy, prioritize the backlog based on value and impact, and manage delivery of products on behalf of customers and partners. + Engage closely with retail operations, finance, loss prevention, and IT teams to ensure POS capabilities align with broader business initiatives. + Stay informed about emerging POS solutions, industry trends, and customer needs to encourage adaptability. + Serve as the primary point of contact for the product team, addressing questions from partners and team members. + Define and scope technical and functional requirements for seamless associate and customer interactions across OMS, CRM, loyalty programs, and payment processing. + Communicate business value and outcomes to key partners and executives. + Drive innovation in mobile POS (mPOS), self-checkout, and contactless payment solutions to enhance customer experience and operational efficiency. + Work closely with tech teams to translate business needs into clear user stories, prioritize backlog refinement, and drive agile execution while balancing technical debt and feature velocity. + Collaborate with the Development Team to stay aligned with sprint goals and coordinate with other Product Teams and the Enterprise Exceleration Office to manage dependencies. + Foster a strong agile team and encourage continuous improvement through key agile metrics. + Leverage data, analytics, and A/B testing to support continuous product improvement and measure results. + Develop real-time reporting and analytics capabilities to track POS performance, sales trends, and operational insights, driving data-driven decision-making. + Identify and measure critical metrics to track product performance, adjusting strategies based on data insights, and report results to partners. + Manage third-party solutions and relationships, ensuring effective contract negotiations, SLAs, and scalability to meet long-term business needs. + Ensure compliance with PCI-DSS, EMV, and data protection regulations, working closely with security and compliance teams. + Recruit, train, and lead **Product Analysts** to uphold platform standards. + Lead the stabilization and continuous enhancement of the POS platform post-migration, ensuring smooth transition, adoption, and iterative improvements. + Continuously evolve processes to improve speed, quality, agility, and flexibility for the platform and the enterprise. Ensure platform stability and operational integrity through on-call rotations and defect triage, while maintaining SLAs. Qualifications + 7+ years of experience with increasing responsibility in technology product management, digital operations, agile project management, or a related function + 5+ years effectively leading teams or directly managing associates, including hiring, developing, motivating, and directing priorities + 3+ years Agile SDLC experience, including working in Agile environments such as Scrum or SAFe + Strong technical understanding of software applications, integrations, and APIs, with the ability to translate technical details to non-technical partners + Experience partnering with and managing 3rd party vendors for software platforms or enterprise systems + Strong leadership, communication, and relationship-building skills across technology teams, business partners, and end-users + Experience working cross-functionally with business stakeholders (e.g., operations, finance, and IT teams) to align technology capabilities with business needs + General business and financial acumen, with the ability to assess platform ROI and operational efficiencies + High curiosity, problem-solving, and learning orientation **Preferred Qualifications** + Experience with POS system implementations, migrations, or upgrades, ideally with Oracle POS and/or JumpMind Commerce POS + Knowledge of retail technology ecosystems, including POS, payment processing, order management systems (OMS), and inventory management + Understanding of POS-related compliance standards (e.g., PCI-DSS, EMV, data security best practices) + Experience integrating POS with customer loyalty programs, mobile payments, self-checkout, and omnichannel retail strategies + Jira and/or Confluence experience for product backlog management and documentation + Experience in fast-paced direct retail and/or e-commerce, or consulting environments + Diverse work experience and background in retail technology, payments, or digital commerce + Bachelor’s degree in business, information systems, or a related field **Core Competencies** + Lead with Curiosity & Humility + Build High Performing Teams for Today & Tomorrow + Influence & Inspire with Vision & Purpose + Observe, Engage & Connect + Strive to Achieve Operational Excellence + Deliver Business Results **Benefits** Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: + Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office. + 401k with company match and Associate Stock Purchase program with discount + No-cost mental health and wellbeing support through our Employee Assistance Program (EAP) + Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance. + Tuition reimbursement and scholarship opportunities for post-secondary education programs + 40% merchandise discount and gratis that encourages you to come back to your senses! Visit bbwbenefits.com for more details The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance. We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States. Application window will close when all role(s) are filled.