As a member of our Digital Operations team, you will be at the forefront of helping us deliver value to our clients through successful completion, delivery, and execution of digital projects and implementations. You will work closely with clients to understand their needs, architect solutions, project manage throughout the project lifecycle to ensure optimal outcomes are attained, and provide feedback to the product team for future iterations of the product.

You Will:

Manage the end-to-end process of digital project implementation, including identifying optimal paths to attain client & organizational goals, assessing, optimizing, and uploading data, tracking digital projects throughout their lifetime, driving timely interventions that impact outcomes, reporting results to clients, and performing complex analyses post-project to identify opportunities for continued improvement. Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products; anticipating challenges and proactively intervening to mitigate project impacts Partner with Go to Market  & clients to advise on project strategies, configurations and data needs, and architect win-win solutions   Partner with Go to Market teams to enable sales, including providing ongoing collaboration, training and support for those teams Identify and support automation of repeatable implementations and customer support processes that will deliver ideal outcomes Execute special projects to further the success of our digital retrieval products, digital vendor effectiveness, and the team overall Provide feedback to the product teams to continually improve our product to meet customer needs

What You Will Bring to the Table:

Driven, entrepreneurial, analytical high performer Ability to communicate effectively with different client personas, as well as cross-functionally with internal partners Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses Highly-organized, strategically focused, and able to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity Creative problem solver; you excel at helping to problem solve customer needs rapidly and effectively engaging other internal stakeholders as needed

Bonus Points if:

You have experience working at or with health plans, specifically in regards to data analytics or delivery You have prior experience implementing SaaS solutions You have prior experience in risk adjustment, and/or medical record retrieval You have experience with complex data analysis, including experience with Snowflake, Sigma, etc.