Job Summary

The Digital Project Engineer uses analytical, technical, and communication skills to support successful implementation of Hologic’s connected medical devices and software. This role partners heavily with customers’ IT and clinical support teams, and a wide range of internal teams including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D and Quality. Digital Project Engineers play a key role in customer success by eliciting and interpreting customers’ real-world requirements, and transforming those requirements into technical solutions enabled by intelligently integrating Hologic’s products with our customers’ Health Information Systems and devices.

Core Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

· Drive success of product installations, upgrades and service projects by providing expert support to project teams and external customers, focusing on connectivity and interoperability with healthcare information systems.

· Collaborate with pre-sales and post-installation teams to ensure customer success with digital and connected products.

· Perform remote installation and configuration of software-based products.

· Troubleshoot technical issues during installation projects.

· Provide timely technical support and guidance to on-site engineers during installation and upgrade projects.

· Create and update documentation of customers’ site architecture as it pertains to Hologic’s connected products.

· Ensure quality performance and customer satisfaction for connectivity and software installation projects.

· Escalate issues to appropriate expert teams and management as necessary.

· Build and maintain in-depth knowledge of products and industry technologies, focusing on interoperability, networking, information systems and software.

· Identify opportunities for product and process improvement and communicate suggestions to cross-functional partners.

· Adhere to and support the Quality Policy as well as all Quality System procedures and guidelines.

· Able to work flexible work schedules as required for staff coverage during customer and company operating hours.

· Occasional travel may be necessary.

Skills, Knowledge, Abilities

· Broad intermediate-level knowledge of Information Systems fundamental technologies (e.g. TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services)

· Remote software installation, configuration and updates. Remote access and device management solutions (e.g. remote support and management proprietary technologies and vendors, VPN, RDP)

· Medical device communication protocols, standards and systems (e.g. DICOM, PACS, HL7, RIS/LIS)

· Excellent communication skills, including the ability to simplify and communicate complex technical topics to non-technical stakeholders

· Understand customers’ real-world requirements, and translate into technical requirements

· Ability to work under minimal supervision from home office

· Balance supporting multiple simultaneous implementation projects

· Analytical assessment, troubleshooting and problem solving

· Continuous skills development

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Sit; use hands to handle or feel objects, tools, or controls.

· Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

· Lifting/moving and carrying products weighing up to 40 pounds.

· Other (please specify): View computer monitor, use keyboard/mouse, assemble, and plug cables related to computer peripherals.

Qualifications

Education

· A four-year degree in a related technical discipline is preferred.

· An equivalent blend of education and experience is acceptable.

Additional Details:

The annualized base salary range for this role is $94,000 to $146,900 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.