Customer Success Manager

Asplundh Tree Experts (Asplundh) is seeking a Digital Relationship Manager to join the Digital Innovation Team, reporting to the Director, Digital & Geospatial

This role supports Asplundh in building and maintaining strong relationships with customers, seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction.

Job Type: Exempt

Pay: Salary 

Benefits: Benefits Available and vary per position and location.

Are you a real go-getter looking for an amazing opportunity with a nationwide full-service-utility contractor offering competitive wages and incredible benefits? Keep reading because this job might be for you!

Since 1928, Asplundh has been dedicated to safe, efficient, and innovative line clearance services for the utility industry. Reliable, uninterrupted power is an important service provided by the world's electrical utilities and Asplundh has the expertise to help keep the power flowing. Over the years, diversification has opened vegetation management services to other specialized markets such as municipalities, railroads, pipelines, helicopter vegetation services, and departments of transportation.

A family-owned and operated corporation headquartered near Philadelphia, Pennsylvania, Asplundh has grown to employ over 36,000 service professionals throughout the United States, Canada, Australia, and New Zealand.

Essential Functions & Responsibilities: Foster client relationships, drive satisfaction and collaborate with teams to achieve goals through strategic account management. Provide comprehensive product and service consultations, guiding clients' decision-making processes. Generate new opportunities through outbound prospecting and leveraging existing Asplundh relationships. Develop and implement strategies to grow Asplundh's presence in the digital asset management space. Shape and manage the sales strategy from initial engagement to closing. Identify target customer needs and develop effective profiles to address them. Translate advanced knowledge of network and asset management, and new technology trends into complex customer solutions. Be an expert visual storyteller and negotiator across all organizational levels.

Knowledge, Skills and Experience

Tertiary qualifications in Management, Marketing, Business, Computer Science or related field At least 10 years of experience in business development, sales, or a similar role focusing on closing new business across enterprise-level customers Communication, interpersonal relations, problem-solving, strategic thinking, and project management Ability to build and maintain strong client and business relationships and manage the sales cycle for large customers Experience working with utility clients and their specific business processes around vegetation management. Experience with utility or asset-related maintenance technology platforms General knowledge of data science and spatial analysis and how it is used for problem-solving and uncovering patterns and trends within organizations and associated technologies. Pre-Screen Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check. Physical Requirements: Rarely: walking, kneeling, squatting, crawling, seeing distant, climbing on/off truck, climbing, lifting over 10 lbs. to 50 lbs., depth perception, color vision, lifting, carrying, pushing, pulling, climbing ladders, balancing, lifting up to 10 lbs., lifting up to 50 lbs. Occasionally: standing, stooping, body twisting, gripping, reaching, range of motion, climbing stairs. Frequently: sitting, sense of touch, manual dexterity, speaking clearly, reading, hearing-speech range. Constantly: seeing. About Us:

As a full-service utility contractor, Asplundh performs tree pruning and removals, right-of-way clearing and maintenance, vegetation management with herbicides, and emergency storm work and logistical support. Asplundh is the parent company of Asplundh Infrastructure Group whose subsidiaries provide overhead and underground line construction, planning and design, meter reading and AMR/AMI installation, electrical testing, and street lighting/traffic signal services. Asplundh also operates Rotor Blade Airborne Utilities Management, overhead electric distribution, and transmission lines using MD 500 helicopters.

Individuals must be able to perform the essential functions of the position with or without reasonable accommodation.  Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.

An Equal Opportunity Employer.

Accessibility:
Equal Opportunity Employer.

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