Responsibilities
Major responsibilities and efforts include but are not limited to:
• The Digital Sales Coordinator may manage assigned accounts
• The ideal candidate will be a well-organized multitasker with a passion for assisting others in the workgroup and contributing to the team’s success
• Direct engagement with external clients to handle service issues, complaints and normal customer service
• Identify customer needs
• Establish and promote effective relationships with clients, upholding Nexstar’s commitment to the customer experience
• Responsible for accurately handling, and solving customer inquiries
• Resolve issues taking the appropriate action, and knowing when to escalate issues to a management level
• Support the production, scheduling and delivery of all digital offerings
• Must be able to set goals and schedule/oversee deliverables for multiple digital services
• Support various teams within the agency by generating and delivering client reports, creating production orders, preparing documents, and executing projects as assigned by management
• Assist Marketing Consultants with invoicing and monthly reports
• Use multiple platforms and programs to perform duties, and therefore must be technically savvy
• Must be able to understand digital reporting and analytic metrics
• Gain a basic understanding of all digital product offerings
• Support clients by providing updates to ongoing campaigns
• Perform campaign optimizations to improve campaign success
• Responsible for communication between third-party vendors and clients, acting as a liaison

Desired Skill and Experience:
• Minimum 1-year experience with digital technologies, including social media, CTV, digital marketing (display and video programmatic) • Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone and conversational skills • Must thrive in a fast-paced, dynamic, team environment. Remain flexible to meet business needs, actively adapt to meet changing industry and stakeholder needs • Must be able to maintain composure in fast-paced environment and be proficient in meeting customer service expectations. • Must have strong listening skills and be empathetic and be able to effectively relate to clients. • Highly proficient in Microsoft office products
• Bachelor’s degree in marketing, communications or similar field required.