Job Location: Whitestown, IN * Job Summary:* The Digital Systems Specialist will provide technical support at the plant level for the Whitestown and Bethlehem plants and will be based out of the Whitestown facility. The primary function will be to act as first responder to IT/OT issues related to digitally-integrated systems. The Digital Systems Specialist will act as liaison between the plant, Corporate IT functions, and Engineering to implement, test, and support IOT platforms and products. The Digital Systems Specialist will coordinate support for end user devices (PCs, phones, etc) working with corporate IT Helpdesk functions. The ideal candidate will have 3+ years of hands-on experience implementing and supporting innovative solutions, collaborating with business partners across functions, and delivering within a change management process. * Responsibilities:* Ongoing responsibilities include hardware and software support for Windows PC's, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone system, and paging system. _ IT systems_: Provide on-site monitoring and support for IT infrastructure. Work with corporate IT and plant staff to help implement corporate-driven hardware, software, and network projects. Facilitate communications to plant staff about IT projects. Help facilitate Windows desktop/laptop installation and maintenance. _ OT systems_: Support automation/controls software and licenses required on technician PCs, support plant OT infrastructure including virtual machines, networking, thin clients, system backups, imaging, and hardware troubleshooting. _ End User Support_: Respond to plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MES systems, EMS systems, barcode systems, and timeclocks. Facilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk. _ Disaster Recovery:_ Ensure data backup program(s) are properly administrated per company policy. Function as the "Plant Owner" of local computer rooms and data closets to help ensure security, fire protection, and utility supplies maintained. * Qualifications*: * Proficient understanding of PCs and printers * Proficient understanding of Windows operating systems (PC and server) * Understanding of virtual environments (virtual machines, VLANs, thin clients, etc.) * Understanding of network communications * Understanding of network security and firewall configurations * Base experience with automation and controls solutions including PLCs and HMI/SCADA systems * Proficient knowledge of program languages, database concepts and web design The successful candidate must be able to effectively communicate across all levels of the organization, diagnose and resolve complex IT issues, and dynamically prioritize work based on business needs. The candidate must pay attention to details and be willing to work independently. * Minimum Education and Experience Requirements:* * Associate’s degree or equivalent in Information Technology, Computer Science, or related field * Minimum 3 — 5 years' experience in IT/OT support #IND The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans If you require a reasonable accommodation as part of the application process, please contact the HR Service Center (askhr@hersheys.com).