**About Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. **About Our Team:** The **US Personal Bank Technology space** is home to deeply talented colleagues that work to design, build and test customer products and platforms end-to-end. They not only scale and mature solutions to acquire and grow our customer base, but they also support platforms and frameworks, champion engineering excellence and enhance the customer digital experience around partnerships, servicing, lending, marketing rewards, and offers and payments. As a **Digital Technology Product Manager (Shared Experiences)** , you will be working on the **_Customer Experience and Platform Health (CX&PH)_** domain. CX & PH is organized around Domains that are aligned to our customer missions. The Customer Experience and Platform Health domain interfaces with all other domains (Acquisition & Activation, Customer Engagement & Growth, Payments & Lending, Wealth Management, Operations & Service, etc.) in maintaining our digital channels – we own the foundation that other domains build upon. Our mission is to create an environment where work can happen in a distributed manner while feeling like a single, unified customer experience, across our core digital channels including Web (Citi.com pre- and post-login) and Mobile (iOS & Android). Our team drives the strategy across these channels and has overall responsibility for their success. In this role, you will stay abreast of developments within own field and contribute to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. + Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. + Significant impact on the area through complex deliverables. + Provides advice and counsel related to the technology or operations of the business. + Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. **Responsibilities:** + Leads the working backwards documents for a platform product release + Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems + Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value + Defines and measures the KPIs for a platform product + Is able to make trade-off decisions on multiple platform products in a portfolio + Develops business and platform requirements for either one platform component of a large platform product or a narrow product + Leverages tools such as Ignite for reusability of APIs and platform services + Determines release goals for a narrow platform product or a component of a large product + Identifies best practices for continuous product development improvement + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + **6+ years** of experience in a **Product Management** and/or **Strategic Planning** role, with a **focus on wholistic digital solutions** . + **6+ years** of experience collaborating with **technology teams** , including roles that required **direct interaction with software developers** and **product owners** . + Excellent understanding of **Customer Experience (CX) Principles** and best practices for **User Interface (UI)** and **User Experience (UX) Design** . + Ability to craft comprehensive business cases, including financial modeling and setting up **Key Performance Indicators (KPIs)** . + Proven experience in **End-to-End Digital Product Management** using **Agile Methodologies** and familiar with digital tools such as **JIRA & Confluence** for project tracking and collaboration. + Hands-on experience with the **End-to-End Implementation of Digital Experiences** , from ideation to delivery, including **business case creation, stakeholder alignment, requirements definition, legal and compliance reviews, and execution.** + Ability to maintain a balance between strategic vision and tactical execution, with skills in leveraging data-driven insights to inform product decisions. + Demonstrated skills in building and leading cross-functional teams to deliver on complex product initiatives. + A self-starter who can set clear goals, develop strategies, and execute with minimal oversight. **Education:** Bachelor’s/University degree or equivalent experience ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Technology Product Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Irving Texas United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $138,720.00 - $208,080.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Mar 31, 2025 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.