Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en The role Professional Services: Collaborating with the wider team to drive initiatives and client projects forward. Participating in pre-sale activities to capture client requirements and propose tailored solutions. Assisting in the creation of client project proposals. Owning the design, planning, and implementation of MS365 infrastructure solutions, focusing on: OneDrive and SharePoint Exchange Online Identity and Security Microsoft Endpoint Manager Mailbox Migration O365 Infrastructure Integration Enterprise Mobility Assessment MS Teams Rollout Security Mobility Management Backups (preferably Mettalic) Evaluating existing on-premises and/or cloud-based solutions to map out future directions. Analysing current business practices, processes, and procedures to find opportunities for using Microsoft 365 and cloud services. Acting as a domain authority and advisor for clients, aiding in their transition to the cloud and conductivitalary assessments. Taking the lead on exciting client projects and coordinating teams to achieve project breakthroughs. Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients. Comfortable engaging in consulting scenarios, both with clients and internally. Ability to give expertise and insights during pre-sales activities. Support Services: Provide level-2 support for Microsoft O365 Cloud Support issues including solve and resolving basic technical issues. ⁠variety of Exchange Online and/or current Outlook, SharePoint, Teams Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps Good knowledge of M365 Security & Compliance Features and Authentication protocols. Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory). Apply sophisticated solve techniques to prooutstandingnique solutions to our customers' individual needs. Solid experience supporting M365 applications. Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and alignment to SLAs What we need to see from you At least 4 years of prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform. Minimum 5 years’ experience with endpoint solutions (Intune) Solid command of PowerShell, capable of scripting to simplify administrative and deployment tasks. Familiarity with PKI (Public Key Infrastructure) and certificate management. Fundamental grasp of enterprise network architectures and security principles. Proficient in fix and resolving issues related to Microsoft technologies. Detailed understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements. Experience with crucial infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments. Ability to document high-level solution designs and build detailed as-built and as-configured documentation. Previous involvement in migrations of critical workloads (e.g., email, files, applications) to cloud-based platforms. Microsoft and/or relevant vendor certifications. Support Services: Experience and desire to work in a team with varied strengths and environment. Strong problem-solving skills and ability to fix technical issues. Good oral and written communication skills in the desired language(s). Drive customer communication during critical events ⁠Acquire and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740 Have an ITIL V4 Foundation or higher certification. ⁠More than 4 years relevant experience in a customer/end user facing technology support function. Minimum of 3-4 years of experience in crafting and building M365 solutions. Bachelor’s degree or equivalent experience in computer science, Information Technology, or related field preferred. Solid grasp of cloud computing concepts, architectures, and standard processes. Job Function Software & Cloud Services Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.