JOB SUMMARY

This position is responsible for supporting the real estate service needs of multiple business units across a designated geography and portfolio. This position acts as a trusted advisor and strategic partner that leads and supports a comprehensive and holistic end-to-end occupancy experience practice for Charter Communication businesses, employees and visitors. This role leads and collaborates with others on the development and delivery of comprehensive, efficient and best-in-class real estate occupancy and operational experiences, planning strategies and solutions. It leads and supports the implementation of a best-in-class facilities management practice that delivers an optimized and efficient property operations outcome across their portfolio by following established and disciplined real estate performance management principles. This position acts as a primary real estate business relationship management resource for multiple regional business units and other internal partners to help them navigate various Corporate Services real estate service teams and processes.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.Develop and maintain relationships with key regional business unit leadership and facilities contacts across their assigned geography.Act as a Regional liaison and leader for Corporate Services managed real estate disciplines to regional business units as well as EHS, Risk Management, Legal, Finance, Procurement and other internal service delivery partners related to real estate team services and Charter’s real estate objectives.Assist business units with coordination and interaction with Finance/Lease Administration, Program Management, Project Management, Portfolio Planning and Transaction Management. Work to develop and deliver consistent practices and quality customer service.Act as a subject matter expert and center of excellence resources to regional business units related to best-in-class facilities operations and administration principles. Participate in the development, implementation, and monitoring of facilities management policies and procedures.Lead, support and/or participate in sourcing strategies and real estate operational best practice development locally and across the entire Charter real estate portfolio.Lead, guide and support regional business units and facilities management resources in their implementation and oversight of robust facilities operational strategies that focus on safety, customer experience, relevant function, reliability and cost optimization.Follow a Total Cost of Occupancy methodology to achieve expected results.Lead, guide and support regional business units and facilities management resources in developing and executing an effective operational services and property reinvestment strategy to ensure that properties continue to perform as intended, meet business requirements, are safe and reliable and maintain their value. Actively participate in the annual Opex and Capex budget and planning process and monitors compliance with approved operating budget.Oversee an effective property site assessment practice through leading periodic property inspections in partnership with others that evaluates property condition and considers optimal maintenance and care for all building systems, structures, grounds, features, fixtures, spaces and areas within their assigned geography.Partner with regional business units and facilities management partners - coordinate and collaborate with the EHS, Corporate Physical Security, Risk Management and other internal service delivery teams to support their interests and objectives related to property operations and conditions.Make recommendations on typical property purchases or sales/dispositions, lease acquisitions or renewals.Support or manage construction or capital projects as necessary and in collaboration with Corporate Services construction management partners. May provide leadership, advice, guidance or support to regional or corporate construction management partners and others.Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishAbility to lead, supervise, influence and motivate othersAbility to work, plan, and prioritize independently and effectively with minimal supervisionAbility to communicate effectively with all levels in the organizationAbility to work effectively and deliver results in a team oriented, fast paced and high demand environmentAbility to maintain a high level of confidentiality while working with highly sensitive informationAbility to advocate for the team, partners and our customers - internal and externalAbility to apply real estate strategic planning and portfolio performance management principlesAbility to initiate and seek continuous improvement to deliver exceptional occupant experiencesIntermediate office business software application skills and ability to use MS Office suite to support job dutiesEffective financial acumen – proficient budget development, ROI and operational best practice analysisEffective verbal, written, analytical and persuasive skillsProactive approach to problem solving - delivering predictable and relevant resultsDemonstrated ability to develop/utilize KPIs and performance metrics through benchmarking and best practicesDemonstrated business sense and sense of urgency to achieve business resultsBroad experience in diverse and cross-functional corporate real estate disciplinesGeneral understanding of building construction with ability to read and interpret blueprintsEnsure work related responsibilities are completed accurately and in a timely mannerHighly client focused - Hospitality interestMust have valid Driver’s License with satisfactory driving record

Required Education

Bachelor’s Degree or relevant work experience of 10 years or more in commercial facilities/property management

Required Related Work Experience and Number of Years

Commercial real estate facilities, property management or similar experience - 10+Moderately complex real estate portfolio experience – retail, office and mixed-use properties - 7+Management/Supervisory experience - 5+

PREFERRED QUALIFICATIONS

Preferred Education

Property management designation such as RPA or CPM or equivalent desired

WORKING CONDITIONS

Mostly office environment with some time spent in the field outside of propertiesFrequently daily travel to properties within market area – 50% or morePotential overnight, multi-night travel to offices in market areas/out-of-townMust be available to respond to calls outside of normal business hours
GFR710 2024-39648 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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