Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryHartford HealthCare is seeking an experiencedITS Application Leaderto oversee a portfolio of Ambulatory Clinical applications lead the supporting team and align ITS priorities with organizational goals The Ambulatory Director is accountable to key leaders in the organization helping define and govern the priorities and activities of the ITS Division Heshe serves as an advisor to the organization on application strategy and delivery This role is accountable for executing the Ambulatory Clinical Care Systems goals of the healthcare system and Ambulatory leadership As a leader in the ITS Department the Ambulatory Director often oversees complex programs involving multiple teams and many users The Ambulatory Director is responsible for the success of hisher team and the success of the department helping analysts and managers balance the daily requirements and strategic priorities of the organization Manages staff according to HR policies and procedures and serves as an HW leadership role model for all staff and colleaguesPosition ResponsibilitiesKey Areas of ResponsibilityOversee all aspects of Ambulatory Clinical Care Systems including Epic Ambulatory Beacon Research Transplant Healthy Planet Senior Services and related rd party applications Partners with Ambulatory operational leaders to ensure that application development and deployment is performed in an efficient cost effective and technically sound manner while meeting the needs and goals of the organizationCollaborates closely with the System Director to establish and execute application strategies that align with organizational goals Leads strategic projects working closely with Ambulatory operational leadership on deployment of new technologies Epic optimization and new service offeringsOperates as a thought leader for the health care system on Ambulatory technologies and the use of technology to best meet the needs of users and achieve enterprise goalsOversees support of ongoing operations upgrades optimizations and project work Establishes policies procedures and standards to measure and monitor the success of applications and production processes continually strives to improve existing policies in order to provide top tier service excellence to our operational partners identify improvement opportunities and develop action plans when appropriateServes as an escalation point for all Ambulatory project and operational issues maintains HHCrsquos high standard for exceptional customer service communication to all staff while providing resolutions informs customers of work progress ensures timeliness and accuracyBuilds and directs the Ambulatory Clinical Care Systems team determines team structure hires staff as needed ensures proper onboarding staff engagement and retention Ensures a common vision is shared and maintained across all teamsCreates an environment that empowers staff to continuously develop performance improvement processes using Lean tools Solicits input in daily operations and projects to improve all Ambulatory Clinical Care Systems functions Assists staff in developing new skills and applying them to the work placeWorking Relationshipsmiddot This Job Reports To Job Title HHC VP Enterprise Applications and Productsmiddot Workers Responsible Foro Direct Reports o In Direct Reports middot Nature of Supervision Has full responsibility for a department Determines its long term goals and objectives policies and procedures Prepares the departmentrsquos annual budget Responsible for all personnel actions and decisions hirefire performance evaluations counselingdisciplinary training payroll etcmiddot Internal HHC Staff Ambulatory Operations Providers middot External Vendors Auditors Government Agencies PatientsWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryHartford HealthCare is seeking an experiencedITS Application Leaderto oversee a portfolio of Ambulatory Clinical applications lead the supporting team and align ITS priorities with organizational goals The Ambulatory Director is accountable to key leaders in the organization helping define and govern the priorities and activities of the ITS Division Heshe serves as an advisor to the organization on application strategy and delivery This role is accountable for executing the Ambulatory Clinical Care Systems goals of the healthcare system and Ambulatory leadership As a leader in the ITS Department the Ambulatory Director often oversees complex programs involving multiple teams and many users The Ambulatory Director is responsible for the success of hisher team and the success of the department helping analysts and managers balance the daily requirements and strategic priorities of the organization Manages staff according to HR policies and procedures and serves as an HW leadership role model for all staff and colleaguesPosition ResponsibilitiesKey Areas of ResponsibilityOversee all aspects of Ambulatory Clinical Care Systems including Epic Ambulatory Beacon Research Transplant Healthy Planet Senior Services and related rd party applications Partners with Ambulatory operational leaders to ensure that application development and deployment is performed in an efficient cost effective and technically sound manner while meeting the needs and goals of the organizationCollaborates closely with the System Director to establish and execute application strategies that align with organizational goals Leads strategic projects working closely with Ambulatory operational leadership on deployment of new technologies Epic optimization and new service offeringsOperates as a thought leader for the health care system on Ambulatory technologies and the use of technology to best meet the needs of users and achieve enterprise goalsOversees support of ongoing operations upgrades optimizations and project work Establishes policies procedures and standards to measure and monitor the success of applications and production processes continually strives to improve existing policies in order to provide top tier service excellence to our operational partners identify improvement opportunities and develop action plans when appropriateServes as an escalation point for all Ambulatory project and operational issues maintains HHCrsquos high standard for exceptional customer service communication to all staff while providing resolutions informs customers of work progress ensures timeliness and accuracyBuilds and directs the Ambulatory Clinical Care Systems team determines team structure hires staff as needed ensures proper onboarding staff engagement and retention Ensures a common vision is shared and maintained across all teamsCreates an environment that empowers staff to continuously develop performance improvement processes using Lean tools Solicits input in daily operations and projects to improve all Ambulatory Clinical Care Systems functions Assists staff in developing new skills and applying them to the work placeWorking Relationshipsmiddot This Job Reports To Job Title HHC VP Enterprise Applications and Productsmiddot Workers Responsible Foro Direct Reports o In Direct Reports middot Nature of Supervision Has full responsibility for a department Determines its long term goals and objectives policies and procedures Prepares the departmentrsquos annual budget Responsible for all personnel actions and decisions hirefire performance evaluations counselingdisciplinary training payroll etcmiddot Internal HHC Staff Ambulatory Operations Providers middot External Vendors Auditors Government Agencies PatientsEducationmiddot Minimal Bachelorrsquos degree in Information Systems HealthCare Management Business Administration or related field Extensive experience may substitute for educationmiddot Preferred Masterrsquos Degree in HealthCare Information Systems Business Administration or related field Experiencemiddot Minimalo Prior experience implementing and supporting Epic Ambulatory solutions essentialo Three yearsrsquo experience of Healthcare IT Management in an Ambulatory related role o Two yearsrsquo experience of providing leadershipo Proven track record of successfully delivering projects on time and on budgetmiddot Preferred Five to Seven yearsrsquo progressive Ambulatory and Information Technology management experienceLicensure Certification Registrationmiddot Minimal Epic Certification recommended PMPmiddot Preferred Epic Certification recommendedKnowledge Skills and Ability Requirementsmiddot Ability to read and understand oral and written instructions and effectively communicate information Basic computer skills including openingreading email basic internet use Expert at managing Ambulatory workflow to assure optimum results Ability to manage large and diverse work groups to assure cohesive interactions to maximize achievement at meeting department and organizational goalsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Minimal Bachelorrsquos degree in Information Systems HealthCare Management Business Administration or related field Extensive experience may substitute for educationmiddot Preferred Masterrsquos Degree in HealthCare Information Systems Business Administration or related field Experiencemiddot Minimalo Prior experience implementing and supporting Epic Ambulatory solutions essentialo Three yearsrsquo experience of Healthcare IT Management in an Ambulatory related role o Two yearsrsquo experience of providing leadershipo Proven track record of successfully delivering projects on time and on budgetmiddot Preferred Five to Seven yearsrsquo progressive Ambulatory and Information Technology management experienceLicensure Certification Registrationmiddot Minimal Epic Certification recommended PMPmiddot Preferred Epic Certification recommendedKnowledge Skills and Ability Requirementsmiddot Ability to read and understand oral and written instructions and effectively communicate information Basic computer skills including openingreading email basic internet use Expert at managing Ambulatory workflow to assure optimum results Ability to manage large and diverse work groups to assure cohesive interactions to maximize achievement at meeting department and organizational goalsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment