M-F At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. **A Brief Overview** Directs and implements the Patient Services Strategic Plan for the Prehospital and Transport Services division. Provides clinical and operational leadership for the Prehospital and Transport Services division to ensure high quality care coordination and operational systems, in collaboration with the medical directors. Standardizes and delivers high quality of clinical care and outcomes. Works collaboratively with other hospital, physician, nursing leaders, as well as Prehospital community partners, to create a cohesive, quality driven division. **Essential Functions** + Directs and implements the Patient Services Strategic Plan for the Prehospital and Transport Services division. • Works in partnership with physician leaders to promote cohesive, coordinated and innovative program development inclusive of developing, articulating, and implementing a shared vision as well as a comprehensive strategic and operational plan for the service line. • Responsible for strategic planning, operational planning, program growth and development, financial management, people and culture management. • Leads the development of the service line strategic plan. Facilitates annual updates, monitors and tracks progress on initiatives including outcome metrics. Facilitates plan communication. • Leads business plan development for new clinical programs or services. • Develops, directs, implements, and evaluates departmental operations consistent with the organization’s commitment to continuous improvement in the quality of patient care and consistent with appropriate budgetary parameters • Develops and identifies areas of improvement of hospital, department, and service standards of care, policies and procedures • Provides leadership in program development for areas of responsibility as well as assigned projects. • Assures that all appropriate licensure and accreditation standards are met in areas of responsibility. • Develops, implements, evaluates and/or revises programs/standards based on departmental and organizational philosophy and objectives. • Communicates and promotes a positive image of Children’s Nebraska. • Establishes positive working relationships with key physicians, nurse leaders and other leaders across the organization. • Encourages Department Heads to initiate joint problems solving between departments. Models collaborative behaviors. • Facilitates open and constructive communication (both formally and informally) among all Hospital departments. • Aligns department to the Commission for Accreditation of Medical Transport Services requirements. Must meet all qualifications of CAMTS definition of “Program Manager,” and be able to function in a transport environment as needed. + Directs and participates in a variety of functional and operational management in alignment with the strategic objectives for the division and Children’s Nebraska. • Develops goals and objectives for the division in collaboration with the Medical Staff Leaders and the VP Patient Care Services and CNO. • Leads the development of a strategic plan that is consistent with the hospital’s strategic plan and the nursing strategic plan. • Communicates goals and objectives effectively to staff. • Provides ongoing measurement and documentation of goal achievement. • Monitors and analyzes assigned budgets and provides management intervention that ensures compliance to budgetary goals. • Develops annual budget for departments. Negotiates capital and operating budget resources to meet established service standards. • Reviews variance to budget and implements changes for improvement that assure financial performance, quality and customer satisfaction. • Assists staff in the identification of cost reduction strategies that lead to improved efficiency. • Monitors budgets and staffing models along with appropriate benchmarks and industry data to ensure appropriate resource allocation. + Creates service standards utilizing key service dimensions, knowledge of patient/customer expectations and best practice data. • Participates in establishing service standards for assigned departments. • Monitors performance against service standards. • Utilizes customer satisfaction, best practice data and market information to improve customer service and satisfaction. Utilizes all tools provided to enhance customer service. • Supports the provision of patient and family centered care. + Accepts accountability for personal and professional growth and contributes to the advancement of health care administration. • Participates in professional and continued learning activities and shares knowledge with colleagues. • Shows evidence of meeting annual professional goals which are established in collaboration with the VP, Patient Care Services and CNO. • Utilizes feedback from colleagues regarding interpersonal and administrative skills. • Actively supports colleagues in their efforts to improve interpersonal and administrative skills. + Coordinates and collaborates with the Children’s Nursing Leadership Team in the recruitment, selection, retention and development of staff within the department and other patient care services departments. • Ensures compliance with quality assurance, safety practices, policies, regulatory, and legal requirements. • Evaluates overall effectiveness of the department staff job performance including skills in communication, team building, problem-solving and decision making outcomes. • Serves as a role model to staff, managers and other hospital leaders. • Develops orientation plans in collaboration with Nursing Education and department educators for new employees and monitors the effectiveness of orientation programs. • Approves staffing patterns and monitors departmental staffing to assure implementation of strategies consistent with policies that will meet quality of patient care and budgetary goals. • Monitors retention and turnover data to identify issues and problems that may affect recruitment and retention and initiates action for resolution with the appropriate groups. • Communicates and models the mission of Children’s in the recruitment, development, evaluation and compensation of staff. • Facilitates staff/management development with focus on promoting staff engagement. • Identifies opportunities for coaching and career development with employees within area of responsibility. • Promotes and monitors participation of staff in in-service programs within the organization and at the departmental level. • Initiates and/or collaborates in the development of continuing education programs to advance the knowledge and expertise of the staff in the specific specialty areas. • Provides leadership by modeling I-Accountability principles and by setting expectations of staff. Personnel Management • Selects/hires employees and oversees training on job related tasks. • Conducts employee performance management duties including completion and delivery of performance evaluations, setting goals, dissemination of information, coaching, addressing performance issues/routine correction actions, and recommending termination of employment. • Makes salary recommendations. • Submits notifications for personnel actions (e.g., status changes, terminations). • Determines human resource needs. Operational/Financial Management • Participates in the development and implementation of strategic objectives for the division. • Develops and implements business plans for the department that support the goals and strategies of the organization. • Defines and approves processes and procedures within the department. • Develops and recommends policies related to the operational or functional area. • Develops the annual budget for the operational or functional area including human resource needs. Prepares budget variance reports and develops corrective strategies to meet the area’s operational or financial plan. • Applies business and management expertise to set direction, measure results, resolve problems, and achieve operational and financial objectives. **Education Qualifications** + Master's Degree from an accredited college or university in Nursing; or Master's in Business or Healthcare Administration with B.S. in Nursing Required and + Doctoral degree from an accredited college or university in a related field Preferred **Experience Qualifications** + 7-9 years experience in Nursing; including 5 years in progressive leadership Required and + 1-3 years experience in Critical Care Transport Required **Skills and Abilities** + Knowledge of systems theory and ability to apply it to operations. + Ability to communicate effectively with individuals and groups in a wide variety of settings. + Ability to utilize critical thinking skills, do strategic planning and project management. + Ability to analyze operational systems and fiscal reports. + Skills in negotiation and problem solving. **Licenses and Certifications** + RN - Registered Nurse - State Licensure and/or Compact State Licensure valid in the state of Nebraska Upon Hire Required and + CNML - Certified Nurse Manager and Leader Upon Hire Required or + NE-BC - Nurse Executive within 1 Year Required or + CMTE - Certified Medical Transport Executive within 2 years Required Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child! Make a meaningful difference improving the lives of children! At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. **Requisition ID** : 21832