Responsibilities Compass Intervention Center has been providing psychiatric services in Memphis, Tennessee for 29-years. Compass Intervention Center is a 108-bed, free-standing facility that treats children and teens, ages 12 to 17 for Residential and Acute patients; ages 10 to 17 for our Outpatient Programs struggling with a psychiatric, substance abuse or dual diagnosis disorder. It is the only TRICARE®-certified residential treatment facility in Memphis, Tennessee. We are dedicated to providing age-specific programs to address the needs of children, preteens and teens with a wide variety of psychiatric illnesses, behavioral problems and substance abuse issues. Our treatment programs focus on youth and families struggling with emotional, behavioral, and chemical dependency issues. We provide specialized, individual treatment to help every patient achieve a positive outcome and improve relationships. Website: https://www.compassinterventioncenter.com Core Job Responsibilities: The Director of Residential Services provides oversight of the therapeutic milieu in all areas of the hospital. The oversight/management of the milieu includes ensuring program schedules are followed, providing role modeling specific to managing patients with a variety of psychiatric diagnoses, as well as mentoring direct care staff in guiding patients towards attaining treatment goals. The Director of Residential Services is a liaison to department clinical directors and administration to ensure coordinated and efficient operations of services. The Director of Residential Services will be responsible for immediately responding to all codes and function as a co-lead with the hospital shift nursing supervisor with de-escalating situations. The Director of Residential Services will assist with both formal and informal training of MHTs. Offers direction to MHT level staff, including providing input for evaluation and performance management. Completes assigned documentation/paperwork. Provides crisis intervention as necessary in accordance with the therapeutic crisis management program utilized in the facility. New orientation and on-going training of staff as required. Assists in implementing programming and positive interactions among patients and staff. Provides guidance, modeling and coaching to MHT level staff to follow program activity schedules as well as safety and security procedures throughout the facility. Serves as a role model of staff and patients. Makes facility rounds and remains visual to all units/programs. Qualifications Job Specifications: Education, Certification/Licensure, and/or Experience High School Diploma/GED required. Bachelor’s Degree in Human Service Field to include Psychology, Social Work, or Counseling preferred. Minimum of three years’ experience working with varied populations in a mental health/psychiatric setting. Supervisory experience preferred. Knowledge, skills, and abilities required Knowledge of general and psychiatric principles of care Ability to communicate effectively verbally and in writing Ability to handle multiple projects and assignments Ability to make independent decisions and follow instructions Ability to direct and effectively motivate staff Knowledge of regulatory requirements and standards Knowledge of age specific growth and development Knowledge of crisis and behavioral management techniques Ability to utilize technology for communication and documentation Benefit Highlights Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.