Job Summary

The Director of Accounts Receivable leads the staffing, processes, and systems to ensure timely and accurate collection of all customer payments. This role will also drive cash flow improvement by implementing and enforcing effective policies and processes to ensure diligent and aggressive monitoring, reporting, collections, escalations, and dispute resolution.  

Essential Job Functions 

Lead the design, implementation, and optimization of best-in-class AR problem-solving processes and practices across customer set-up, billing, portal uploads, collection, escalation, workflows, and approvals through continuous improvementProvide strategic direction for AR Automation, Customer Communications, and system enhancements; work with IT to implement technology solutionsOversee all day-to-day accounts receivable operationsOwn the overall health of outstanding accounts receivables. Implement and manage action plans to target and resolve outstanding accounts receivables through effective management and root cause analysisManage the verification and acceptance of contract billings, including AIA submissions and retainage  Lead, train, develop, mentor and measure a high-performing, accountable, and customer-service-oriented teamOversee the setup and creditworthiness of existing and new customers of the businessWork closely with our job cost accounting, GL accounting, sales, and operations teams to facilitate timely payments and enhance customer experience within DuraServ  Encourage and maintain productive inter-departmental relationships through collaborative communication, leadership, and end-to-end problem ownership and resolutionDevelop and report on quantitative and qualitative KPIs, metrics, results, and trendsCollect payments proactively and immediately by resolving all billing or upload discrepancies, customer disputes, and issuesBe customer service-oriented internally and externally; collaborate with customers to make payments easy; embrace internal cross-team collaboration to problem-solve, escalate, communicate issues, and involve helpWork occasionally with third-party firms to coordinate all accounts receivable effortsProvide information for audits and bad debt analyses and assist with other accounting processes or special projects within the department as neededDemonstrate strong strategic thinking, collaboration, leadership, problem-solving, and communication skills with all levels of the organizationOther duties as assigned.  

 

 

Leadership Competency Model

At DuraServ, the following competencies are essential for success in the job:

Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development

 

 

Knowledge, Skills, and Abilities

S – Excellent interpersonal, communication, and customer service skillsS – Excellent organizational skills and attention to detailS – Excellent time management skills with a proven ability to meet deadlinesS – Strong analytical and problem-solving skillsS – Strong supervisory and leadership skillsA – Ability to prioritize tasks and delegate them when appropriateA – Ability to function well in a high-paced and, at times, stressful environmentA – Customer-service orientedK – General contractor experience is a plus

Supervisory Responsibilities 

This position will oversee a large team, including managers and supervisors responsible for collections and other interactions with customers.

Work Environment and Physical Demands 

In office environmentProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times

Travel (Edit the below if need be. 

This job requires no planned business travel.

Education and Experience 

Bachelor’s degree in accounting, business, or other related degree3+ years of director-level leadership experience overseeing large teams of managers and supervisorsExperience in technology platforms for reporting, dashboards, and data managementExperience in running a customer-service-oriented functionAbility to process and analyze operational outputs, as well as develop metrics for measuring throughput, accuracy, and qualityPrior experience in accounting, process improvement, metrics development, and organizational improvementProficient with Microsoft Office Suite or related softwareIntermediate Excel skills

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal is Greater

At DuraServ, Inclusion and Diversity are more than just words for us as our teams have a positive impact on our employees, customers, and community stakeholders from every background.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. DuraServ is proud to be an equal opportunity workplace.

DuraServ is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs.