Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We are seeking a highly experienced Director, Advisory and Oversight (1LOD) who will be responsible for providing expert guidance and oversight on Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes. This role ensures the company’s compliance with all applicable regulations and internal policies. This is a unique opportunity to build a high performing team shaping the CDD landscape within the organisation.

The successful candidate will possess a deep understanding of regulatory compliance, operational excellence and a proven track record in building a leading team. You will be responsible for developing and implementing robust CDD processes, systems and controls to mitigate risks and ensure compliance with local and international regulations.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons.

What you’ll own

Leadership:

Lead and develop a high performing advisory and oversight team through effective talent acquisition, onboarding and training programmes.Develop and implement performance management frameworks, including clear performance objectives, regular performance reviews and career development plans to build a high performing function.Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing and professional growth.Cultivate a customer-centric culture with a strong understanding of risk and an innovative, proactive mindset to balance regulatory objectives and exceptional customer experience.Identify areas of improvement and emerging threats and develop comprehensive training programmes to enhance capabilities and expertise.

Stakeholder Management:

Develop and maintain strong, positive relationships with internal and external stakeholders to foster collaboration and alignment.Collaborate with Compliance, Commercial and Legal to ensure adherence to regulatory requirements and industry best practice whilst managing operational impact for both tactical and strategic initiatives.Effectively communicate risks, mitigation strategies and regulatory requirements to senior management and wider business teams.Represent the CDD function in internal and external forums, advocating for the importance of CDD and building strong industry relationships.Influence and negotiate with stakeholders to achieve CDD objectives while balancing business needs.

Global Due Diligence and Financial Crime Programme:

Implement a comprehensive quality assurance programme aligned with regulatory requirements and internal policies and procedures.Act as a Subject Matter Expert for all aspects of CDD, including Onboarding, Enhanced Due Diligence and Ongoing Monitoring and ensure activities align with Worldpay Standards and risk appetite.Provide expert guidance to internal and external stakeholders on regulatory requirements and complex queries.

Continuous Improvement

Promote a continuous improvement culture across the CDD Operations Team to achieve optimal levels of efficiency and productivity.Collaborate with cross-functional teams to identify process improvements, enhance productivity, drive cost-effectiveness, and enhance the customer experience.Identify and implement opportunities to streamline and simplify CDD processes and checks, ensuring efficiency and supporting commercial objectives whilst maintaining regulatory adherence.Stay abreast of evolving regulatory requirements, trends and industry best practices and proactively identify and implement changes to ensure processes remain up to date and effective.

Governance and Oversight:

Establish and implement robust oversight mechanisms to monitor the effectiveness of processes across the function including regular reviews, testing and reporting.Oversee the performance of the quality assurance team ensuring efficient, accurate execution and timely resolution of issues.Maintain oversight of emerging issues or concerns, proactively managing them from identification to resolution.Own the resolution of issues arising from internal and external audits and/or independent reviews, ensuring timely remediation.Produce and analyse management information reports to inform decision making and highlight key trends.Provide regular reports to the Board and other Committees as necessary illustrating the capabilities and outcomes produced by the team, enabling CDD Leadership to set strategic direction and progressive KPIs.Ensure effective management and oversight of the teams’ pipeline and success metrics.

Where you’ll own it

Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

What you bring

Essential

Minimum of 7 years’ experience in regulatory compliance and operational roles with a strong focus on customer due diligence.Extensive knowledge of CDD and financial crime regulations. Strong understanding of AML, KYC, and other regulatory requirements relevant to Customer Due Diligence.Experience in an advisory or oversight role. Proven background in providing guidance on CDD matters, interpreting policies, and ensuring compliance.Experience working with internal teams (e.g. front-line teams, compliance, risk, and senior management) to provide CDD guidance and oversight.A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience.Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives.Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment.

Desirable

Experience in payment services.Experience with Regulatory Bodies including FCA or DNB.Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification.Experience using tools such as Orbis, Fenergo, Actimize, Salesforce.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.Time to support charities and give back to your community.Parental leave policy.Global recognition platform.Virgin Pulse access.Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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