**The Opportunity** Reporting to the AVP Insurance Operations Strategic Transformation & Delivery - the Director, AI & Automation Program Delivery is a consultant-minded professional who can deliver on our operations strategic priorities, obsess about customers, and is excited to drive a highly visible, strategic transformation for our organization. As a key member of the Strategic Transformation & Delivery team, the desired candidate will lead and implement Manulife’s multi-year GenAI & Automation program, a major transformation program that strives to unlock significant value for Operations, and the Enterprise. The role involves leading all aspects of the AI and Automation Program for Insurance & Affinity Operations, working with various teams to ensure strategic alignment. The candidate should operationalize frameworks for value measurement, risk management, and regulatory compliance, while driving AI business value. Responsibilities include leading projects from start to finish, assembling teams, securing resources, and communicating with senior team members and external partners. The ideal candidate has experience coordinating large-scale programs that incorporate new technologies. They should excel at crafting arguments, be familiar with both Waterfall and Agile methods, and possess background in analytics/AI projects. **Responsibilities** **Delivery Excellence & Program Governance** + Responsible for implementing the AI & Automation portfolio in collaboration with multiple functional and technology partners, developing analysis to identify and support improvements + Builds upon a single program view of multiple AI & Automation projects and prepares a portfolio view for senior executive updates + Sees the big picture and has a vision for alternative approaches to getting the job done + Coordinates projects through all phases of initiation, development and implementation + Works various partners to define and manage the scope, strategy, requirements and end-to-end execution of projects + Ensures that assigned projects are completed within budgets and schedules while meeting business objectives + Identifies & leads resource needs for the project and establishes roles, expectations, and goals with team members + Anticipates, identifies, analyzes, mitigates, documents, and controls project risks + Drives the assessment, management, and mitigation of project risks that impede successful program delivery **Partner Engagement & Communications** + Provides effective and regular communication with the team, collaborators, sponsors, and executive management + Develop and present project and portfolio status updates, roadmap updates, findings, and/or recommendations to an Executive audience **Financial Management** + Reports on and leads initiative budgets and benefit measurements for the AI and Automation Insurance & Affinity operations portfolio + Partners with operations leaders and finance team to ensure the project expenses are correctly identified and tagged and that identified benefits are realized throughout the lifecycle of the program **Business Case Development** + Lead the planning, mobilization and partner engagement required to build the argument for AI execution, and future funding activities + Ensure the case developed aligns with the organizational delivery framework, including but not limited to cost-benefit analysis, risk assessment guidelines, etc. **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + 7-10 years of hands-on experience in program delivery and execution excellence + Demonstrated success delivering program to introduce new technologies globally, redefining business and unlocking value + Has expertise in managing both waterfall and agile project methodologies; PMP or CSM designation would be an asset + Ability to communicate effectively in both technical and non-technical terms, verbal and written, to both a Senior Executive audience and project delivery teams; able to effectively articulate the business opportunity, solution vision, possibilities, and outcomes to technical and non-technical audience + Demonstrates strong interpersonal skills; has experience in collaborating and partnering with business/functional team members, data scientists, data engineers, architects, and vendor SMEs across a global, distributed environment + Proven track record of effective monitoring and reporting program updates, risks and issues + Strong analytical skills, copes with complex situations using both skills and experience to lead to the right outcomes + Apply field expertise to propose alternative approaches to leadership considering current project challenges and goals + High standard of work within the program, applying both skills and experience to drive and govern the program, as well as develop deliverables + Knowledge of corporate function processes and capabilities + Exposure to large language models (LLMs) or other generative AI capabilities is an asset + Experience in managing and delivering large-scale analytics/AI projects involving cross-functional technical teams, business partners, and change management partners is a plus **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + **Values-first culture:** We lead with our Values every day and bring them to life together. + **Boundless opportunity:** We create opportunities to learn and grow at every stage of your career. + **Continuous innovation** : We invite you to help redefine the future of financial services. + **Delivering the promise of Diversity, Equity and Inclusion:** We foster an inclusive workplace where everyone thrives. + **Championing Corporate Citizenship:** We build a business that benefits all partners and has a positive social and environmental impact. \#LI-Hybrid **Giới thiệu về Manulife và John Hancock** Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ . **Manulife là Nhà sử dụng lao động không phân biệt đối xử** Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ. Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com . **Primary Location** Montreal, Quebec **Working Arrangement** Kết hợp **Salary range is expected to be between** $104,325.00 CAD - $187,785.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.