**The Opportunity** Reporting to the AVP Insurance Operations Strategic Transformation & Delivery - the Director, AI & Automation Program Delivery is a consultant-minded professional who can deliver on our operations strategic priorities, obsess about customers, and is excited to drive a highly visible, strategic transformation for our organization. As a key member of the Strategic Transformation & Delivery team, the desired candidate will lead and implement Manulife’s multi-year GenAI & Automation program, a major transformation program that strives to unlock significant value for Operations, and the Enterprise. The role involves leading all aspects of the AI and Automation Program for Insurance & Affinity Operations, working with various teams to ensure strategic alignment. The candidate should operationalize frameworks for value measurement, risk management, and regulatory compliance, while driving AI business value. Responsibilities include leading projects from start to finish, assembling teams, securing resources, and communicating with senior team members and external partners. The ideal candidate has experience coordinating large-scale programs that incorporate new technologies. They should excel at crafting arguments, be familiar with both Waterfall and Agile methods, and possess background in analytics/AI projects. **Responsibilities** **Delivery Excellence & Program Governance** + Responsible for implementing the AI & Automation portfolio in collaboration with multiple functional and technology partners, developing analysis to identify and support improvements + Builds upon a single program view of multiple AI & Automation projects and prepares a portfolio view for senior executive updates + Sees the big picture and has a vision for alternative approaches to getting the job done + Coordinates projects through all phases of initiation, development and implementation + Works various partners to define and manage the scope, strategy, requirements and end-to-end execution of projects + Ensures that assigned projects are completed within budgets and schedules while meeting business objectives + Identifies & leads resource needs for the project and establishes roles, expectations, and goals with team members + Anticipates, identifies, analyzes, mitigates, documents, and controls project risks + Drives the assessment, management, and mitigation of project risks that impede successful program delivery **Partner Engagement & Communications** + Provides effective and regular communication with the team, collaborators, sponsors, and executive management + Develop and present project and portfolio status updates, roadmap updates, findings, and/or recommendations to an Executive audience **Financial Management** + Reports on and leads initiative budgets and benefit measurements for the AI and Automation Insurance & Affinity operations portfolio + Partners with operations leaders and finance team to ensure the project expenses are correctly identified and tagged and that identified benefits are realized throughout the lifecycle of the program **Business Case Development** + Lead the planning, mobilization and partner engagement required to build the argument for AI execution, and future funding activities + Ensure the case developed aligns with the organizational delivery framework, including but not limited to cost-benefit analysis, risk assessment guidelines, etc. **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + 7-10 years of hands-on experience in program delivery and execution excellence + Demonstrated success delivering program to introduce new technologies globally, redefining business and unlocking value + Has expertise in managing both waterfall and agile project methodologies; PMP or CSM designation would be an asset + Ability to communicate effectively in both technical and non-technical terms, verbal and written, to both a Senior Executive audience and project delivery teams; able to effectively articulate the business opportunity, solution vision, possibilities, and outcomes to technical and non-technical audience + Demonstrates strong interpersonal skills; has experience in collaborating and partnering with business/functional team members, data scientists, data engineers, architects, and vendor SMEs across a global, distributed environment + Proven track record of effective monitoring and reporting program updates, risks and issues + Strong analytical skills, copes with complex situations using both skills and experience to lead to the right outcomes + Apply field expertise to propose alternative approaches to leadership considering current project challenges and goals + High standard of work within the program, applying both skills and experience to drive and govern the program, as well as develop deliverables + Knowledge of corporate function processes and capabilities + Exposure to large language models (LLMs) or other generative AI capabilities is an asset + Experience in managing and delivering large-scale analytics/AI projects involving cross-functional technical teams, business partners, and change management partners is a plus **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + **Values-first culture:** We lead with our Values every day and bring them to life together. + **Boundless opportunity:** We create opportunities to learn and grow at every stage of your career. + **Continuous innovation** : We invite you to help redefine the future of financial services. + **Delivering the promise of Diversity, Equity and Inclusion:** We foster an inclusive workplace where everyone thrives. + **Championing Corporate Citizenship:** We build a business that benefits all partners and has a positive social and environmental impact. \#LI-Hybrid **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Primary Location** Montreal, Quebec **Semana de Trabajo Comprimida** Híbrido **Salary range is expected to be between** $104,325.00 CAD - $187,785.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.