Job Description:

AI/ML Solution Architect

The Role

Would you like to help shape the future of Fidelity’s Wealth and Brokerage product experiences using your expertise in building natural language processing applications? The AI/ML Solution Architect plays a key role in the Digital Foundations Architecture (DFA) team. Our technology powers seamless voice and chat experiences for both our customers and representatives so that they can accomplish customer service tasks quickly and efficiently.

The AI Solutions team delivers these solutions by applying Natural Language Processing (NLP), Machine Learning models, and modular user interfaces to build fast and efficient experiences that support our customer’s financial well-being. Furthermore, adapting search platforms to new methodologies such as Semantic Search will be key to the success in this role. This role will lead the architecture to blend Experience design, NLP, Search, and AI to build virtual assistants and copilot experiences to better assist our customers and associates.

The Solution Architect works closely with business sponsors, project managers, engineers, and architects to develop strategies, standards, policies, and recommendations to develop best of class solutions for our associates and customers. This role leads the end-to-end architecture and is responsible for ensuring solutions meet strategic business and technical goals. The Solution Architect should enjoy open collaboration across teams, owning the outcome, and be well versed in both hands-on technical challenges and communicating strategies to partners.

The Expertise and Skills You BringBS degree in Computer Science or related software engineer field or equivalent experienceExperience as a Solution Architect or Technical LeadExpertise with Virtual Assistants / Chat ClientsExpertise in integrating with Natural Language Processing / Machine Learning modelsExperience with OpenSearch, Redis, or other vector capable databaseExperience using Node.js / Java in an API first architecture.Experience with Python, Jupyter, or other Data Science languageExperience with LucidWorks (Apache Solr) Search Platform or similarExperience with Large Language Models (LLM) (e.g. GPT, Flan, LLaMA, etc)Understanding of User Experience development for web and mobile (JS, iOS, Android)Experience with cloud native AWS and/or Azure AI toolsExpertise with CI/CD and unit test practices / Test Driven DevelopmentKnowledgeable of API Management and domain driven designAbility to translate business needs into technology solutions and provide end-to-end reference architecture designsStrong interpersonal skills who can clearly articulate and influence design solutions

The Team

Fidelity Enterprise Architecture team is seeking an individual who is looking for a meaningful and rewarding opportunity to help change and influence the future of Wealth and Brokerage applications and products in our next generation of experience platforms. As a member of the architecture team, you will take part in developing a new experience for our associates and customers in our mobile, web, and voice platforms as well as our Investor Centers. You will work with architecture and application teams to help champion innovation, drive standardization and deliver on new technology patterns across the stack for our associate and customer use.

Fidelity Personal Investing Architecture provides strategic technology direction and architecture vision for Fidelity's Personal Investing businesses. We're a comprehensive central architecture practice, leading IT strategy and architecture transformation, IT oversight and governance, promoting collaboration and open communication to facilitate better decision-making at all levels. Technology changes lives. Our strategies and solutions make that happen!

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.