The Opportunity

Reporting to AVP, Operational Risk Management (ORM), Asia, this position will support the Asia Risk Management on various key regional operational risk programs such as embedding operational resilience framework, ensuring robust governance, and promoting a risk aware culture and increasing risk awareness through educational initiatives.

In this role, the person will lead and manage multiple stakeholders across the functions and Markets in the region and act as subject matter expert to provide guidance and support in implementing the operational resilience program in Asia.

Position Responsibilities:

Influence and closely collaborate with key stakeholders across the functions in local Markets and regional level to lead the implementation and ongoing management of the operational resilience program in Asia

Support business units to identify critical business services, setting of impact tolerances, mapping of underlying assets including interconnections and interdependencies, facilitating severe but plausible scenario testing and vulnerability management of the critical business operations 

Support the development and maintenance of the Global Operational Resilience Framework, including policies and procedures, operating model as well as program plans

Ensure operational resilience principles and practices are understood and applied across businesses in Asia.  Educate and train business units and regional functions on operational resilience best practices and strategies

Support the development of solutions for strategic changes required for resilience and opportunities for efficiencies across related risk management programs

Develop robust communication channels between local Market level, Regional and Global stakeholders, ensuring transparency, collaboration, and alignment of ORM priorities with business objectives

Ensure robust risk governance and embed appropriate risk and controls across various ORM program activities in Asia

Plan and lead periodic quality assurance reviews to evaluate the effectiveness of governance and risk management activities at local Market level, as well as compliance to Global Policies and Standards.  Identify gaps and opportunities to uplift risk maturity

Offer innovative ideas and help increase the efficiency of business processes and risk management activities

Assist sharing of key learnings, including incidents/ issues learning, risk management/ control best practices across Asia

Required Qualifications:

Minimum of 10+ years of experience in financial services industry or/ and management consulting experience required

Hands-on experience in implementing operational resilience programs at other financial institutions

Experience with recovery strategy and requirements, risk assessments, business impact analyses, testing, crisis and incident response management

Knowledge of international operational resilience regulatory requirements for the financial services industry and insurance operations flow is a plus

Highly developed business acumen, and pragmatic approach to solving problems and implementing solutions and a willingness to challenge the status quo

Exceptional communication skills, comfortable in providing presentations and conducting facilitation sessions to different audience groups.  Ability to articulate complex issues to a diverse audience

High proficiency in visualization and presentation of concepts and insights to enable key decisions

Strong influencing skills, creative problem solving and ability to drive significant change in a fast-paced, constantly evolving environment

Strong stakeholder and relationship building skills to maintain effective working relationships with business units, various Regional functions, Group office and external parties.  Comfortable working with all levels of management

Leadership required to influence and guide local teams to achieve deadlines and to overcome/resolve unforeseen challenges

Maintain a strong sense of compliance, control, and risk awareness

Comfortable with occasional international business travel 

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement