Job Profile Summary Reporting to the AVP, this role will provide effective Business Continuity and Disaster Recovery coordination of planning and testing activities for GF. Additionally, the incumbent will be involved in supporting related risk governance and regulatory requirements. This position will establish strong interactive relationships and communication within GF Technology and Business Partners (when required) and across business segments. You will define, implement, maintain and optimize business continuity and disaster recovery processes and develop necessary metrics to assess performance, risk levels and potential areas requiring remediation, that will help Manulife eliminate resilience issues. This role also provides counsel and supports the Global Technology Service Management (GTSM) vision by integrating the practice of business continuity and disaster recovery management with related disciplines such as incident, change and problem management, crisis management and overall technology risk management. Job Posting Description **Join our Group Functions (GF) Technology Management Team!** Collaborating with the AVP, the Resiliency director will provide effective Business Continuity and Disaster Recovery coordination of planning and testing activities for North America and Asia GF assets. Additionally, the incumbent will be involved in supporting related risk governance and regulatory requirements. This position will establish strong interactive relationships and communication within GF and across business segments. You will define, implement, maintain and optimize processes and develop metrics to assess performance, risk levels and potential areas requiring remediation. This role also provides counsel and supports the Global Technology Service Management (GTSM) vision by integrating the practice with related disciplines such as incident, change and problem management, crisis management and overall technology risk management. **How will you Contribute:** **Strategic Leadership:** + Supports design / supplement vision, strategy directive, and target operating model for Business Continuity nd Disaster Recovery program + Demonstrates the best industry practices to design and generate momentum for optimized enterprise wide GF business continuity and disaster recovery management framework via collaborative partnerships and partner relationship management. + Crisis Management. + Collaborates with colleagues within GF to drive development, maintenance and testing of business continuity plans for GF North America. + Collaborates with colleagues to drive development, maintenance and testing of data centre disaster recovery plans for GF North America and Asia. + Regularly reviews, updates and implement global process requirements for disaster recovery and business continuity across the organization. + Implements and updates metrics to review performance, risk and remediation associated with strategic objectives. + Provides directional leadership and team mentorship / coaching to direct and larger teams in order to enable change. **Initiatives and Portfolio:** + Translates the GTSM and resiliency vision into portfolio of integrated strategic initiative(s) with targeted strategies/tactics. + Develops strategic objective for the problem management field, formulates strategies and detailed roadmaps to move from current to target state vision in an integrated manner with other related disciplines. Obtains agreement from senior management on the implementation of strategy via the roadmap. + Work across the various technology teams to identify areas of improvement leading to constant and improved state of readiness. + Works with second line of defense to identify and adjust governance artifacts to reduce availability risk for the GF team. **Leadership & People Development:** + Models our six Values to drive the change required to transform GF team. + Helps frame upskilling strategies in support of GF vision. + Contributes to the enablement of workforce agility and improve talent management and skill development opportunities for employees. + Set direction and vision for the team, coaching, and mentoring the team. + Challenges, coaches, and enables team members to develop to their fullest and improve their contribution to their teams and organization. **Skills and Experience:** + Minimum of 10+ years of technology leadership experience in technical delivery in IT / Technology service delivery / disaster recovery / business continuity management space. + Bachelor’s degree or equivalent experience in computer science, computer engineering, management of information systems. + Experience managing third party risk with focus on technology third parties. + Must be an industry leader with 5+ years of enterprise service management experience with demonstrable experience in developing and driving strategic and tactical plans in these domains. + CBCP designation or equivalent experience preferred + Demonstrable ability to build a team that drives new-age thinking balanced with driving down costs and improved efficiencies. + Solid understanding of Business and Technology Resilience processes and applicable industry regulations. + Demonstrated critical and entrepreneurial thinking and planning at a strategic, divisional and global level. Ability to translate strategic plans into specific objectives, and to create and implement project plans to achieve objectives. + Customer focused and see beyond short term project goals and existing limitations to deliver efficient, cost-effective solutions. + Proven success at senior multi-functional project & service delivery, involving multiple technical teams, partners, and business functions. + Working in a large, global, matrixed environment to deliver results. + Exceptional communications skills and the ability to connect with all levels of management and team members. + Ability to work well under pressure and composed to balancing the needs and interests with our internal technology infrastructure and initiatives partners. + Excellent presentation and facilitation skills and good interpersonal and relationship building skills. **Preferred Technical Leadership competencies:** + CBCP or equivalent experience. + Service Management Best Practices Expertise (SRE, ITIL). + Incident Management, Change Management, Problem Management. + Knowledge of Business Continuity / Disaster Recovery enterprise tools. **What can we offer?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible hybrid work policies and strong work-life balance. + Professional development and leadership opportunities. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Primary Location** Toronto, Ontario **Semana de Trabajo Comprimida** Híbrido **Salary range is expected to be between** $110,530.00 CAD - $205,270.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.