SBSEG Customer Success has an exciting opportunity to be part of the executive leadership team that plays a critical role in driving growth across our SBSEG Ecosystem and delivering world class E2E experiences for our customers leveraging our business intelligence and voice of our customer to identify the moments of truth that matter most where we can also use our insights to fuel growth opportunities.

The Customer Success Data Analytics and Voice of Customer (VOC) Insights team is responsible for providing valuable insights and influencing actions that optimize our customer experiences and operational practices, drive efficiencies and deliver growth outcomes for the business through our VOC listening posts and customer behavior both inside and outside the product across their lifecycle on our platforms.  This team shapes how we execute across our business priorities and Customer Success KPIs, leveraging voice-of-customer listening posts and deep analysis of our digital and assisted interactions.

We are looking for an intellectually curious and proactive leader with a proven track record of leading transformation in customer experience led crafts and building a high-performance culture by transforming our practices to be data and customer insight driven.  The ideal candidate will also have a passion for operationalizing data-driven insights into action through influencing the velocity and quality of learnings, while demonstrating a problem-solving and extreme ownership mindset.