Company Description

PSI is a leading Contract Research Organization with more than 29 years in the industry, offering a perfect balance between stability and innovation to both clients and employees.  We focus on delivering quality and on-time services across a variety of therapeutic indications.

Job Description

Director, Business Oversight acts as the senior-most point of contact for client communications and escalations. This role has three core responsibilities:

Acting as an internal and external escalation point to protect and promote PSI’s business interestsManaging and strengthening strategic relationships with key clientsDeveloping and implementing trainings and processes aimed at minimizing or eliminating operational issues.

Protect PSI Business Interests

Minimize the potential for client relationship issues by establishing and setting boundaries early in project life cycle, and implementing prophylactic measures designed to protect PSI.Participate in client-facing steering, governance or oversight committees.Act as an internal and external escalation point with direct line of communication to Head, Business Oversight.

Managing Strategic Relationships

Engage clients to develop and manage strategic business relationships. Contact clients on an ongoing basis to build positive relationships based on partnership.Assess key client relationships regularly.Communicate with clients based upon client issues and/or assessment of client relationship.

Cross-Departmental Coordination

Provide guidance and support to Project Managers and Project Supervisors in resolving client issues that impact the business relationship or PSI's strategic interests.Resolve cross-departmental client concerns with focus on prioritizing and protecting PSI’s business interests above those of any particular department.

QualificationsCollege or university degree is required.At least 10 years of industry experience in clinical research. Understanding of commercial, operational, legal, and financial aspects of clinical researchPrior experience in an international CRO is a plusExperience in negotiating and addressing business considerations and concerns with sponsors is preferredAbility to travel for sponsor and department meetings as needed. 

Additional Information

All your information will be kept confidential according to EEO guidelines.