As the Director of Business Transformation, you will have the opportunity to lead impactful initiatives that drive organizational change and innovation. This role is crucial in advancing our mission by optimizing processes and enhancing operational efficiency, thereby contributing significantly to our overall growth and success. In this position, you will gain firsthand experience in managing transformative projects and collaborating with cross-functional teams, which will empower you to develop your leadership skills and advance your career. Joining our team means being part of a dynamic, inclusive environment that prioritizes your well-being and professional development, allowing you to shape the future you aspire to create.

Position Responsibilities:

Responsible for business projects across multiple stakeholders; developing analysis to support process and project improvements

Manages and coordinates business and technical projects through all phases of initiation, development and implementation

Works with stakeholders to define and manage the scope, strategy, requirements and implementation of projects

Ensures that assigned projects are completed within budgets and schedules while meeting business objectives

Identifies, analyzes, mitigates, documents, and controls project risks

Provides effective and regular communication within the project team, stakeholders, sponsors and management

Identifies resource needs for the project and establishes roles, expectations, and goals with team members

Leads definition, documentation and completion of moderately complex, high impact projects; high interdependencies

Assess and manages risks that impede successful project delivery

Manages project resources to budget

Improves existing delivery methods and identifies potential areas for improvement

Communicates clearly to all stakeholders involved

Has positive impact to specific organizational entities & understands nature of impact

Top contributor and often enables others to contribute as well

Required Qualifications:

10+ years of experience in business transformation, change management, or a related field.

Proven track record of 5+ years managing transformation projects using tools such as Lean Six Sigma, Agile, or similar methodologies.

Bachelor’s degree in Business Administration, Management, or a related field; MBA or advanced degree preferred.

Relevant certifications such as PMP, Lean Six Sigma Black Belt, or similar.

Preferred Qualifications:

Familiarity with digital transformation tools and technologies.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement