**ABOUT THIS POSITION** Waystar modernizes the healthcare revenue cycle through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun. **WHAT YOU'LL DO** **What is the purpose of this position?** The Director of Business Transformation will work directly with senior leadership team and be responsible for leading cross functional work streams, shepherding holistic transformative projects. The Director will work across the entire organization ensuring key projects are driven towards completion. This person will also be tasked with “rolling up their sleeves”, demonstrating a willingness to go from 10,000 feet to “in the weeds”. Finally, Director will work hand in hand with key stakeholders and their teams to provide insight and accelerate various initiatives as needed. **Looking for some details?** + Lead and manage cross-functional transformation initiatives from ideation through operationalization, honoring commitments for timeliness, quality, budget, business outcomes, and ensuring that SMEs are involved in the process + Create and implement change strategies and plans in a collaborative way that enhance stakeholder adoption and minimizes resistance to ensure success + Develop metrics and KPIs to measure the results of transformation efforts and track the company's progress toward its goals + Foster a culture of innovation, adaptability, and continuous learning to enable the organization to stay ahead of industry trends and customer requirements + Identify and implement best practices, creative solutions, and industry benchmarks to establish world-class business operations + Analyze complex business problems, business cases and organizational issues and deliver recommendations for business challenges + Develop plans to manage end-to-end activities, success criteria, roadmap, milestones, teaming, and deliverables + Proactively mitigate risks, issues and obstacles raised by stakeholders, ensure action items are clearly defined, assigned to owners, and driven to resolution on time + Constantly challenge the status quo by performing retrospectives, guiding improvements, and sharing best practices + Utilize a flexible and adaptable approach toward action that is aligned with the current and desired business state. Engage, teach, and influence others to ensure they are receiving maximum value from the Business Transformation role + Inspire all team members through a combination of hands-on work and guidance to achieve ever increasing levels of process optimization that drives successful results **Core Competences:** **Track record of success** – The candidates should have 3-4 years of post-MBA experience with a top-tier strategy consulting firm. **Project Management-style leader –** The ability to prioritize many initiatives, lead works streams, and track the progression of the projects simultaneously. The ability to pivot quickly as demands change in real-time and the ability to adjust workflows to reflect practical time constraints. **Structured and Logical Thinker** – The ability to dissect a problem into an organized approach and quickly form a hypothesis against which to run test analyses as well as the ability to present complex concepts/ideas in concise, easy-to-understand terms is critical. **Team Player –** Excellent teamwork dynamics are critical. The ideal candidate will show high levels of empathy, strong communication skills and an appetite for feedback. The ability to work both individually and manage/ lead team projects and team members across business units, with a bias towards speed and action. **Problem Solver –** Outside the box thinker who can help teams solve complex problems with unique and innovated solutions leveraging cross-functional experiences and expertise **Leadership -** Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management. **Conflict resolution -** Influences others to build consensus and gain cooperation. Proactively resolves conflicts in a positive and constructive manner. **Critical thinking –** Identifies complex problems. Involves key parties, gathers pertinent data, and considers various options in decision making process. Develops, evaluates, and implements effective solutions. **Communication and team building –** Leads effectively with excellent verbal and written communication. Delegates and initiates/manages cross-functional teams and multi-disciplinary projects **WHAT YOU'LL NEED** **Personal Qualifications:** + “Nose for value”; ability to identify opportunities through business judgment and pattern recognition. + A high level of curiosity, and a true desire for learning + Self-motivated and high energy; can easily function in a high-demand, performance-driven environment. + Must be willing to roll-up sleeves and get work done; this position requires tactical, hands-on execution and a personal drive for results. + Effective interpersonal and communication skills, particularly the ability to communicate at the CEO level, lead multi-disciplinary teams, and influence key stake holders. + High degree of initiative and desire to work in a fast pace and dynamic environment. + Strong emerging leadership attributes and experience – a change agent. + Low ego + Capable of moving past barriers, being self-directed/motivated. + Ability to deal with ambiguity and to handle multiple constituencies/priorities with minimal supervision under challenging conditions. **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Client Operations **Job Type:** Full time **Req ID:** R2470