About GEICO
For more than 75 years, GEICO has stood out from the rest of the insurance industry! As a wholly owned subsidiary of Berkshire Hathaway, we are one of the nation's largest, fastest-growing and financially stable auto insurers thanks to our low rates, outstanding service and clever marketing. In 2023, GEICO earned premiums worth over $40 billion U.S. dollars.
GEICO is going through a massive digital transformation to re-platform the Insurance industry, removing friction across Customers, Partners, Marketplace, Segments, Channels, and Experiences as we grow our reach and market share. Our success is no secret - it's the result of investing in dedicated and hardworking associates who provide exceptional service and solutions to our clients. We are hiring a Director, Claims Innovation who will work in close collaboration with multiple stakeholders across the organization to modernize GEICO Claims across technology, process and procedure. This role reports directly to our Head of Claims Innovation.
Location: Remote, or available office with travel 30% +
Responsibilities
Strategic, Cross-Functional Leadership:
Collaborate with cross-functional teams (Engineering, Product, AI, R&D, Data Science, Business Line, and Executive teams) to develop and implement claims innovation strategies.
Lead initiatives spanning multiple claims functions to drive transformation and innovation.
Presentation & Communication: Deliver actionable solutions that translate these strategies through clear and impactful presentations for the business to implement.
Advisory Role: Guide stakeholders on the interpretation, implications and projected outcomes of proposed strategies or solutions.
Program Management: Design, implement, and manage pilot programs, POCs, or A/B testing to evaluate new products/features, with defined success and expansion criteria.
Workflow Optimization: Analyze and enhance existing claims workflows for greater efficiency, accuracy, and effectiveness providing recommendations for improvement.
Innovation: Lead workshops, ideation sessions, or design sprints to uncover creative solutions and innovative best practices to business problems.
Cultural and Diversity, Equity and Inclusion (DEI) Advocacy: Foster a culture of innovation, agility, continuous improvement, diversity and inclusion.
Trend Adoption: Keep abreast of industry, market and company trends and champion innovative claims processing approaches, techniques and capabilities.
Qualifications
Extensive leadership experience in Insurance or Insurtech, ideally within claims.
Proven success driving claims innovation or transformation in a comparable organization or as a vendor to similar companies.
Accomplished at mentoring and developing highly engaged, high performing teams and balancing retention with attracting new talent to identify, hire, inspire, and scale a world-class team.
DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work.
Effective communicator with the ability to clearly and effectively articulate a common strategic vision both internally to the organization and externally to the broader industry.
Expert at working across multiple functions and business units in collaboration with leadership across the organization to achieve goals.
Ability to identify and leverage evolving technologies for business opportunities.
Leadership Qualities
Collaborates cross-functionally to make decisions and communicate them effectively in a highly complex environment with numerous stakeholders and tradeoffs to be considered.
Balances strong decision-making with effective collaboration in consensus-driven environments.
Leads with humility and empathy, earning trust and inspiring confidence.
Effectively manages and communicates decisions in complex, high-stakes environments. Leads from the front and isn’t shy about using their voice.
A lifelong learner with critical thinking skills who views situations and challenges through multiple lenses.
Attentive, empathetic listener with exceptional character and high emotional intelligence.
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Annual Salary
$128,000.00 - $199,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Benefits:
As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**Paid Vacation, Sick and Parental Leave401(k) PlanTuition AssistancePaid Training and Licensures*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.