The Director Client Relations & High Jewelry, Thailand & Vietnam is responsible for driving strategy and execution of client events, experiences, client insights and High Jewelry business development. This includes all events; High Jewelry, in-store and virtual client events, with an emphasis on recruiting new high value clients, bespoke experiences and all client gestures/gifting. Through extensive cross-functional partnership, this individual will focus on developing and executing the overall client relations strategy in service of achieving Tiffany’s key results, with a specific focus on growing our High Jewelry client base and business.
The Director leads a team including Client Relations Manager & Client Relations Executive

Devise full strategy to attract, convert and retain High Value Clients 

Develop and execute local strategy to drive HV customer growth and retention Develop and manage strategy for driving and reinventing in-store moments rooted in exceptional client experience with an emphasis on personalization  Plan and prepare for annual High Jewelry event calendar of Global and regional events, together with HJ caravans. Ownership of the development of Client Experience Roadmap to offer a full luxury brand experience, including client treatment during overseas trips Partner with Client Advisors and Retail leaders to entertain and engage VIC clients  Develop new, unexpected and disruptive opportunities to drive retail priorities while supporting all product launches to maximize future ROI Develop a relationship with top clients to drive new and high potential client acquisition Host and entertain clients regularly to maintain and continue to build existing relationships with top clients Partner with retail leaders and Retail Learning leadership to develop the selling capabilities of the Private Client teams 

Create personalized and exceptional Client Experiences 

Establish and maintain strategic partnerships inside and outside LVMH to create “money can’t buy” experiences that surprise and delight the client Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand Define and manage strategy and execution of client gifting, treatment and in-store day-to-day hospitality. 

Client Insights

Harness the functionality of client data, work to support the store representatives with actionable client data insights to inform their local client action plans. Provide quarterly updates on client segmentation (VVIC, VIC, 10K, Potential 10K etc) movements and trends, and develop the sub-segments potential by engaging in high frequency smaller scale actions. Deliver monthly client insights and deep dive reporting to the stores and management, on client activity rates, high value client trackers etc.

People Leadership 

Motivate and inspire Client Relations & High Jewelry organization by leading by example, demonstrating empathy, creating an environment where candid debate is encouraged, and remaining approachable.  Cultivate and develop lo team capabilities Coach to success a developing team  

Qualifications 

Required

Experience managing private clients for luxury brands within the region 10 + years of event management experience People leadership experience Strong understanding of luxury trends across the region Must be creative with a high taste level Strong written, verbal and presentation skills 

Preferred

Luxury industry experience GIA or equivalent