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The University of Miami UHealth at SoLé Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities.

Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs.

The University of Miami UHealth – Department of Physical Therapy at SoLé Mia has an exciting opportunity for a full time Director, Clinical Operations.

CORE JOB FUNCTIONS

Identifies resource needs for implementation of operational plans and develops a resource tracking process that includes the organization of all care delivery models used in hospital-based outpatient clinics.

Evaluates current communication channels, and designs and develops a comprehensive patient centered telephone call strategy.

Creates and implements benchmark times for visits, wait times, answering phone calls, and describes delays.

Develops and implements clinic flow parameters, including benchmarks and dashboards for patient flow through their visits, and processes for proactively managing patient wait times and delays.  Creates and implements non-physician provider care delivery models, based on acuity and complexity, inclusive of expectations and metrics.

Reviews clinic staffing models to ensure productivity and increase patient flow volume.

Collaborates with leaders to resolve patient and family issues, with faculty involvement.

Creates policies and procedures in conjunction with leadership and maintains compliance with regulatory agencies.

Provides senior management with necessary updates on progress and changes in scope, schedule, and resources.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. 

Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.

CORE QUALIFICACTIONS                     

Bachelor’s degree in relevant field

Minimum 5 years of relevant experience

DEPARTMENT ADDENDUM

Department Specific Functions

Oversees patient flow through designated clinical areas.

Maintains physical and occupational guidelines by assisting in updating practices, policies, and procedures.

Maintains clinical PT & OT operations by initiating, coordinating, and enforcing program, operational, and personnel practices, policies, and procedures.

Conducts daily, weekly, and monthly analysis of productivity that affects financial success of business unit.

Assures quality of care by contributing to hospital and PT Department’s philosophies and standards of care, enforcing adherence to state board of PT & OT, and state PT & OT practice act requirements, and to other governing agency regulations, and measuring health outcomes against standards. Maintains PT & OT staff by recruiting, selecting, orienting, and training PT / OT staff, and auxiliary support staff.

Completes patient care requirements by assigning and coordinating appropriate therapist team. Maintains PT /OT staff service and productivity results by coaching, counseling, and providing corrective feedback and/or disciplinary interventions to  employees.

Establishes a compassionate environment by providing emotional, psychological, and spiritual support to staff, patients and their friends and families.

Promotes patients’ independence by establishing patient care goals, teaching and counseling patients, and reinforcing patients’ understanding of disease, medications, and self-care.

Resolves patient needs by utilizing multidisciplinary team strategies.

Maintains a safe and clean working environment by designing and implementing related procedures, rules, and regulations.

Accounts for the collection of data to ensure performance improvement and optimal customer service standards.  

Assures all staff meet mandatory continuing education requirements and yearly hospital-based competencies.

Facilitates team communication for alignment on departmental initiatives and advances in education and evidence-based practice

Provides insight on the unit(s) operations to PT Department leadership to assist in the development of strategic planning and departmental expansion.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. 

Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Qualifications                                                                                     

Education:

Doctoral degree in physical or occupational therapy preferred; Master’s and Bachelor’s degrees in relevant field accepted (i.e., Public Health, Business, etc.)

Certification and Licensing:

Licensure in the professions of physical or occupational therapy

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

Ability to maintain effective interpersonal relationships

Ability to communicate effectively in both oral and written form

Proficiency in computer software (i.e. Microsoft Office)

Knowledge of business and management principles

Ability to effectively plan, delegate and/or supervise the work of others.

Ability to lead, motivate, develop and train others.

Knowledge of business and management principles.

Ability to direct, manage, implement, and evaluate department operations.

Ability to establish department goals and objectives that support the strategic plan.

Ability to effectively plan, delegate and/or supervise the work of others.

Ability to lead, motivate, develop and train others.

Ability to maintain effective interpersonal relationships.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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