Job Summary:

The Director of Coach Operations will lead and optimize the operations of the Exos coaching platform [Exos app], while also playing a supportive role in the delivery of signature Exos experiences that showcase our industry-leading expertise in workplace and human performance.

Leveraging Exos’ elite performance heritage and our proprietary methodology, this role will drive the coaching platform’s capabilities that include virtual 1:1 coaching, personalized prescription and holistic content, as well as other platform features that include on-demand classes, live class schedule, individual and team challenges, virtual personal training, etc. The role will ensure our platform empowers executive leaders and employees to build the capacity to perform at their best and achieve their goals. This full-time position reports to the Vice President of Coach Operations.

JOB RESPONSIBILITIES:

This Director position in the Employer division of the Company, will focus on driving platform engagement while creating a wonderful member experience. We are seeking an individual with data analytical prowess to help monitor and continuously improve operational delivery. The position will work closely with our field operations, product development and performance teams in driving meaningful engagement in the program, identifying critical learnings and communicating program feedback to the Member Experience Leadership team. 

SPECIFIC RESPONSIBILITIES:

Accountable for driving a strong member experience with established monitoring systems that ensure digital platform performance is maintained

Assist accounts with action plans to remedy any identified deficiency or challenges that may arise

Partner with Exos Marketing and Exos Regional Directors to develop marketing plans to exceed registration and engagement goals for each account

Develop and maintain standard operating procedures for the coaching platform and signatures experiences offered by Exos

Develop and lead site manager training to ensure coach expectations are met and overall effective deployment of the coaching platform

Communicate effectively and maintain feedback loops with internal stakeholders, coaches, and product team to support experience improvements for members and coaches 

Collaborate with our product & engineering team to continually enhance our coaching tools (ie Coach Hub)

Closely partner with the Exos Education team for coach training and onboarding, coach continuous improvement, and overall experience            

Support performance workshop event coordination

Assist with monitoring coach capacity of our centralized coach team

On site role with the ability to travel regularly and as needed 

Other responsibilities as assigned

CANDIDATE PROFILE

You demonstrate the desired skills, behaviors, and mindset to create and deliver effective programs and experiences digitally to users globally. You must be able to work in a collaborative, fast-moving, and ambiguous environment while managing time effectively and be willing to lead a task or project to completion.

You deliver articulate and effective communications 

You influence others to achieve results

You develop an inclusive environment in person and digitally

Possesses a high level of emotional intelligence, humility and empathy. 

You are motivated by being part of a team

You have a growth mindset!

You have experience coaching both executives and general population, using approaches such motivational interviewing

You are adaptable and able to adjust on the fly without getting tripped up

You have strong customer service skills where servicing the “client” is top priority

You have energy and passion for helping others achieve their personal goals 

You are able to work independently with little daily supervision

QUALIFICATIONS

BA/BS Kinesiology, Sports Science, Health Promotion or related degree (Master’s Degree preferred)

Nationally recognized certification, preferably NSCA-CSCS, NASM or ACSM

Minimum five (5) years experience delivering fitness or wellness experiences, virtually or in-person, to an employer population

Ability to work primarily from Phoenix or mutually agreed upon client site a minimum of 4 days per week. 

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

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