When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

At Sallie Mae, we’re on a mission to make it easier for families to plan, save, and pay for education. As a Credit Strategy Director, you will leverage your strategic and analytical expertise to tackle major business challenges and help shape the future of credit decision-making at Sallie Mae. In this high-impact role, you’ll collaborate with top-tier team members and senior leadership to design, test, and refine strategies that influence every aspect of the business.

This position is ideal for a results-driven leader who thrives in a collaborative, innovative environment where your insights are valued, your curiosity is encouraged, and your ability to solve complex problems is rewarded.

What You'll Contribute:
In this role, you’ll join the Credit team—a critical driver of how Sallie Mae makes key decisions for its customers. You’ll play a pivotal role in crafting strategies that optimize customer outcomes and support the company’s broader goals.

Drawing on your strengths in Integrated Thinking, Analytical Problem-Solving, and Communication, you’ll tackle real-world business problems, such as:

Developing credit risk strategies that balance customer needs with company objectives.Analyzing complex datasets to uncover trends and actionable insights.Designing and implementing innovative testing frameworks to improve decision-making processes.Collaborating across teams to align credit strategies with broader business priorities.

What You’ll Bring:

A strategic mindset with the ability to see the big picture while managing details effectively.Exceptional analytical skills to synthesize data and generate actionable recommendations.Strong communication and storytelling abilities to influence stakeholders and drive alignment.A passion for solving complex problems and making a meaningful impact on customer experiences.

If you’re ready to apply your expertise to a dynamic, fast-paced environment where you can directly influence key decisions, this is your opportunity to lead and innovate at Sallie Mae.

What You'll Do:

Strategic leadership: Drive analytical and data-based approach to develop business strategies that will drive growth, inform core decisions, and drive success for Sallie Mae

Teamwork: Can lead and mentor team of analysts to help solve business problems. 

Execution: Ensure delivery of business intent, build and evaluate business requirements to drive flawless execution of credit and product strategy. Ability to successfully drive multiple projects and programs concurrently

Partnership: Collaborate effectively with colleagues across Sallie Mae to drive improvement in quality, volume, and service

Analytical Problem Solving: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation. Successfully organize and drive structured thinking for white space business problems

Strong business judgment, leadership and integrity: He/she should be a tenacious decisionmaker, able to bring a healthy, aggressive, yet responsible approach to business

Strong communication skills: Impeccable written and oral communications, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Ability to take analysis and integrate into a clear and concise story

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have:

Minimum education, skills and experience required.

Bachelor’s Degree in quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

8+ years of experience in analysis

4+ years of experience in financial services

3+ years of experience in people management

Preferred education, skills, and experience.

Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

 

Feeling your best helps you do your best:Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

Competitive base salaries 

Bonus incentives 

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term/long-term disability and basic life insurance  

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

Not the right fit?  Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.