Why We Work at Dun & BradstreetDun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at .
Director, CSM DACH will lead the charge in ensuring our clients not only achieve but exceed their goals. This role requires a strategic leader with a proven track record in managing customer success teams and scaling customer success operations to drive significant value for our customers and the business.Lead, mentor, and scale a high-performing customer success team to deliver exceptional service and achieve key metrics. Design and implement onboarding processes, ensuring customers experience quick value realization and receive ongoing support at every step of the journey. Develop and execute education programs that empower customers to fully leverage our technology in their operations. Build process and infrastructure for customer success, support, and community. Foster strong relationships with Senior customer stakeholders, understanding their needs, and ensuring their success with our products. Drive customer advocacy by identifying opportunities for case studies, testimonials, and referrals. Collaborate cross-functionally with sales, marketing, product, and technology teams to align on customer objectives and drive product enhancements. Develop career plan for your team members and identify areas of exposure and growth to help them achieve their career plan aspirations.Additional duties as assigned.
Education and Experience:Minimum of 8 years of experience with complex, enterprise solutions in customer success or account management roles within a a technology or SaaS company At least 5 years in a leadership role preferredProven track record of leading customer success teams to drive business and customer success.Strong collaboration and influencing skills in managing to influence a matrix organisation of stakeholders are critical Client-centric approach, with good commercial instinctsHighly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment Self-starter who can work independently, enjoys solving problems and executing against plansStrong service management and project management skillsShow an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving successContinuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies  through structural courses and programsFluency in English and German languages
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