Location(s):

China

City/Cities:

Shanghai

Travel Required:

Relocation Provided:

Job Posting End Date:

March 27, 2025

Shift:

Job Description Summary:

The Customer Integrator Director is responsible for establishing effective integrated customer solution, by driving cross-functions’ collaboration, based on better identifying customer needs and demonstrating customer value. This role focuses on key customers which are primarily handled by two bottling system's Key Account (KA) teams.Key Responsibilities:1）Define winning approach for new customer development:Develop and implement customer integration strategies to ensure exceptional customer experience throughout the customer lifecycle.Analyze the needs, preferences, and feedback of key customers and assist functional teams in optimizing customer relationship management practices.Primary to develop foodservice chain customers & other IC customers2）Cross-Departmental Coordination within the System:Act as an internal bridge to coordinate the efforts of commercial, marketing, product development, and supply chain teams, ensuring efficient collaboration among different teams.Lead cross-functional teams to drive collective efforts in developing integrated customer solutions3）Customer Solution Development and Support:Joint work with KA teams in better identifying customer needs and pushing solutions from the perspective of demonstrating customer value.Facilitate the solution development for targeted customers by functional teams to meet and exceed customer expectations.Ensure the implementation of solutions aligns with customer expectations and delivers tangible business results.Continuously monitor the effectiveness of solutions and drive functional teams to make improvements based on customer feedback.4）Data Analysis and Reporting:Collect and analyze key customer data, generate insightful reports, and provide actionable improvement suggestions to functional teams.Ensure the use of the latest customer relationship management tools and technologies to improve data accuracy and effectiveness.5）Market Insights and Competitive Analysis:Track industry trends and competitor movements to adjust customer strategies to maintain market competitiveness.Collaborate with the marketing team to develop and promote marketing campaigns that effectively attract and retain chain restaurant customers and key IC customers.Qualifications:Educational Background:Bachelor's degree or higher in Marketing, Business Administration, or related fields preferred.Work Experience:At least 8-10 years of experience in customer management or related fields.Proven experience in leading cross-functional teams, especially in large and complex environments.Experience handling chain restaurant customers and key international customers is preferred.Skills and Abilities:Excellent communication and negotiation skills.Strong analytical and data-driven decision-making abilities.Ability to solve complex problems quickly and effectively.Familiarity with customer relationship management systems and related tools.Personal Traits:Customer-centric with a strong sense of responsibility and excellent teamwork spirit.Capable of effectively managing multiple tasks in a fast-paced environment.Innovative thinking and exceptional execution capabilities.

Skills:

Business Development, Business Planning, Communication, Consultative Sales Management, Customer Relationship Management (CRM), Customer Relationships, Group Problem Solving, Leadership, Relationship Management, Solutions Selling

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.