Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The Director SUD Customer Operations & Support position is based in Logan, UT USA

A Day in the LifeResponsible for team talent identification, selection, and development of an organization of sixty with direct leadership of six individuals located in Logan, UT, Cramlington, UK, Millersburg, PA, and Santa Clara, CAAble to efficiently develop business strategy in alignment with SUD and CO&S goals as well as define and implement the tactical realization of objectivesIdentifies capability gaps and crafts comprehensive support and strategies to address them through talent, tools, or process improvement.Accountable for key performance indicators including leading practical performance improvement efforts to improve resultsCollaborates with internal teams to remove shipment barriers, ensuring timely delivery of SUD products for all customers in support of SUD Flexibles and BEA business units.Partners with BPG commercial, supply chain, and business unit leadership to optimize business results and customer and colleague experienceCollaborate with BPG CO&S peers supporting BCD, PPA, and APJ to align processes and standardize the customer experienceChampion standardization of operational process for SUD CO&S teams in Millersburg PA, Logan UT, Santa Clara CA, and Cramlington UK to advance methods, procedures, and drive continuous improvement and standardizationResponsible for Logan CO&S daily operations while supporting site level priorities and team developmentOptimizes business quarterly results with validated personal ownership of goals and intensity for executionBuilds a culture that encourages employee involvement in continuous improvement and daily learning, prioritizing talent growth at Thermo Fisher Scientific.Proficient in process improvement event design and execution, including crafting engaging cross functional participation.Holds team and cross functional partners accountable to team priorities and performance metricsEmpowers SUD organization to prioritize the customer experience by taking ownership of our Customer Allegiance Score process and using feedback to fuel operational improvement.Actively seeks opportunities to automate, digitize, and standardize processes to improve efficiency without jeopardizing service levels

Keys to Success

Strong record of leading organizations through tools, process, and organizational change to improve operational performanceStrong orientation to use of data for decision making and compelling cross functional organizational changeExperience leading customer service teams with a record of delivering business results while crafting an excellent customer experience.Ten or more years leading and developing organizationsStrong record of driving operational excellence and process improvement initiatives passionate about Key Performance Indicators across organizationsExcellent communication, interpersonal, and influencing skills.Capable of working across all functions and levels of the Single Use Division and Customer Operations & Support4 year college degree required

What do we offer?

Benefits start on day one401K with up to 6% company match and Employee Stock Purchase PlanCompetitive salary and annual bonusRegular employee activitiesA fast-paced, clean, and modern work environment that values your safety, ideas, and physical & metal health

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. We share a common set of values - Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. Our year after year growth is driven by our ability to attract, develop and retain outstanding people who will thrive in our environment and share in our desire to have real-world impact. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

 

Apply today! http://jobs.thermofisher.com

 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.