As a Director of Customer Service, you will provide strategic leadership and direction to senior managers and high-level professionals, driving exceptional performance and customer service outcomes. You will be responsible for setting the strategic direction, ensuring the alignment of customer service initiatives with business objectives, and fostering a culture of excellence. Your leadership will play a pivotal role in achieving operational efficiency, enhancing customer satisfaction, and driving the company's success.

Responsibilities:
• Provide strategic leadership to senior managers and high-level professionals.
• Set and oversee the strategic direction for customer service initiatives.
• Ensure alignment of customer service goals with business objectives.
• Drive performance and accountability across customer service departments.
• Foster a culture of excellence and continuous improvement.
• Oversee large-scale projects and initiatives within customer service.
• Collaborate with executive leadership on strategic planning.
• Lead change management efforts across customer service functions.
• Monitor and analyze key performance metrics to inform strategy.
• Represent the customer service function at executive meetings.

Skills:
• Executive Leadership: Demonstrated ability in leading senior managers and departments.
• Strategic Alignment: Skills in aligning customer service initiatives with broader business goals.
• Operational Expertise: Deep understanding of operational efficiency and effectiveness.
• Advanced Data Analysis: Proficiency in analyzing and interpreting complex data to guide strategy.
• Strategic Planning: Skills in developing and executing long-term strategies.
• Change Leadership: Ability to manage and lead significant organizational changes.
• Customer Advocacy: Commitment to putting customers at the center of business decisions.
• Executive Communication: Capable of effectively communicating with top-tier leadership and stakeholders.