Customer Success Management:
Lead the critical early phase of the customer lifecycle, serving as the project management lead throughout onboarding. Develop and implement change management and adoption strategies to maintain continuous communication, identify and mitigate risks, and ensure successful implementation. Drive strategies that enhance 'Time to Value,' enabling customers to quickly benefit from our product while fostering advocacy and product adoption. Identify and address customer pain points and challenges, positioning Decision Lens as the solution to meet and exceed their expectations. Build and maintain productive, professional relationships with key personnel in assigned customer accounts to ensure high customer satisfaction and strong references. Collaborate cross-functionally with Sales, Account Management, and Customer Success teams to deliver a cohesive customer experience. Provide clear strategic and tactical direction to internal teams.Account Management:
Understand customer goals, requirements, challenges, and culture to clearly and concisely articulate the value proposition of Decision Lens. Stay informed on client drivers and industry trends to align our solutions with evolving customer needs. Ensure customers validate critical success factors for renewal, driving realization of the full value of Decision Lens solutions. Manage complex renewal cycles, coordinating with multiple stakeholders to ensure efficient completion of business approval, financial approval, and procurement processes. Partner with Sales to identify and pursue business development and account growth opportunities within the Veterans Affairs portfolio. Job Qualifications Bachelor's degree required. Expertise in Veterans Affairs (VA) required. Minimum of 10 years of experience in Customer Success or customer delivery roles. Strong expertise in change management, program management, and/or project management. Proven ability to manage complex customer relationships, including with senior leadership and executives. Excellent communication, presentation, and writing skills. Ability to excel in a fast-paced, dynamic, and growing environment.Location: This position is based in the Arlington, VA area, however, this is a remote position. Travel and onsite customer meetings are required.
Company Overview
Decision Lens develops integrated planning software which modernizes how government prioritizes, plans, and funds. We have been transforming public sector planning since 2005, delivering the people, process and technology which empower agencies to effectively meet the needs of today while delivering the cutting-edge capabilities of tomorrow. Decision Lens is an innovative, tech-driven high growth company, ranked number one Best SaaS for Business Intelligence or Analytics by SaaS Awards and a certified “Great Place to Work” by the Great Place to Work Institute. Our client list includes the US Department of Defense including Navy, Army, Air Force and numerous other agencies: USDA, GSA, FAA, and USDOT.
Apply: Send your resume to careers@decisionlens.com
Decision Lens Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.