Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Micron Core Data Center Business Unit (CDBU) is seeking a dynamic Director of Customer Support and Solutions to lead our Technical Customer Management (TCM) and Applications Engineering teams in the EMEA and APAC regions. This role is pivotal in enabling and supporting our worldwide customers on both Enterprise SSD and Server Memory Modules. The individual will work closely with product management, Product development, Global Quality, Business Development, Sales, FAEs and operations teams to execute the vision for Micron's data center solid state drives and memory modules. 

Key Responsibilities: 

Manage the Technical Customer Management team to enable best in class qualifications which include the following. 

Coordinate the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners

Gather customer qualification requirements and test requirements, aligning these with Micron design teams

Define and complete customer plans and schedules

Manage partner concerns by prioritizing issue resolution, closure, and corrective action

Provide technical and business input to support arguments

Manage regular customer communication and associated action logs

Ensure sample requirements are identified and completed for your customer

Provide regular qualification status updates to Micron management

Handle configuration management and approvals for sample and production units

Drive customer change management processes

Collaborate with Micron development and validation teams on the customer qualification process as well as critical customer requirements

Manage the Application Engineering team to enable best in class issue resolution which include the following. 

Build a collaborative relationship with the customer field and TCM team to ensure customer qualification success

Debug customer issues working with the customer field team to accelerate new product qualifications

Work with engineering teams to provide context and priorities for debug and define appropriate customer focused solutions

Provide internal status on customer qualification issues to senior and executive management

Product expert for features and functionality, answering questions posed by the customers as well as providing product documentation such as data sheets, app notes and errata lists

Maintain external product firmware portal and change lists for customer teams

Pareto analysis of product issues to drive improvements in future products

Build a cohesive narrative around our class leading products for our customers based on their workload demands and expectations.

Possess a passion for excellence with the ability to inspire others to the highest standards through leading with empathy and integrity

Professional Experience/Qualifications:  

Demonstrated educational or professional experience to qualify for a senior leadership position - typically this will include a degree in Electrical or Computer Engineering or Computer Science. 

A deep understanding of Enterprise and Hyperscale data center storage and memory markets, including familiarity with server and storage product interfaces such as PCIe and Ethernet. 

Extensive leadership experience in the semiconductor industry and expertise in managing global teams. 

Knowledge of semiconductor and storage products, particularly flash and NAND and DRAM components and subsystems. 

A clear vision and the ability to lead and drive improvements throughout the organization. 

Product Experience: 10+ years of Semiconductor industry experience, with a track record of manging highly successful and innovative products 

LEADERSHIP SKILLS  

Problem Solving skill: Ability to think critically and creatively to rapidly resolve customer field issue 

Program Management: Structured approach to helping manage customer qualifications and timely issue resolution and customer communication. 

Talent Leadership: Build and lead a high-performing team of product professionals, fostering a culture of innovation, collaboration, and continuous improvement across all functional groups within Micron. Prior success in leading cross-functional and multicultural teams globally. A personal style that fosters commitment and enthusiasm within and outside the organization.  

Communication Skills: Exceptional communication and presentation skills to effectively convey the product vision to various customers. 

LOCATION: 

Boise, Folsom, San Jose 

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

Our salary ranges are determined by role, level, and location.  The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations.  Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training.  The pay scale is subject to change depending on business needs.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.  We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.  Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.  Additionally, Micron benefits include a robust paid time-off program and paid holidays.  For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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To learn more about Micron, please visit micron.com/careers

US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at  hrsupport_na@micron.com or 1-800-336-8918 (select option #3)

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.   

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