Welcome page Returning Candidate? Log back in! Director, Data Operations Job Locations IN-Bangalore | IN-HR-Gurgaon Job ID 2024-3337 # of Openings 1 Posted Date 6 hours ago(11/26/2024 2:59 AM) Category Client Services Overview

The Data Operations Director will be responsible for building, managing and developing the Data Operations team.  This role will continue to help Develop Data Operations as a center of excellence within Consilio global delivery paradigms and develop and maintain best practices for a global, high performing team.

Responsibilities Build world-class delivery teams: Attract, retain, and grow the team by hiring the best people in the most relevant rolesEmpower Operations managers to lead and manage delivery activity on the floorBuild rapport with counterparts and executive leadership, understand client & project needs, and maintain high levels of (internal) client satisfaction.Serve as the primary point of contact for project management leadership and key clients. Strategically consult with clients on key decisions around data processing & hosting costs and risksExecute Pilot projects, play hands-on role in new client acquisitionDevelop new data based services streams and plug revenue leakagesFoster long-term partnership with PM, IT, Review and Revenue DirectorsLead recruitment efforts to attract top consulting talent and maintain a balanced team structure.Deliver and support multi-product and multi-client critical 24x7 software operations servicesDevelop India Operations as a center of excellence within Consilio global delivery paradigmsLead team planning and budgeting exercisesDevelop Data Ops success stories and narratives at global Consilio forumPlay a pivotal role in team performance managementDevelop best practices and drive an effective work-ethos among geographically dispersed teams across Asia-PacificCultivate a strong belief in the success of data operations team and be willing to provide constructive feedback and take corrective action when requiredInspire and motivate professionals from both technical and non-technical backgrounds towards a common goalMentor data operations managers. Develop succession planning pipeline for data Operations leadershipDevelop, monitor, and improve upon Operations management metricsConnect with internal counterparts in client services division on work breakdown structure, information sharing and quality managementContribute to ongoing evolution of data processing and hosting services within the organization and beyondCollaborate with IT and product management to roll out operations workflow on new product launches and major enhancementsLiaise with Strategic client services group on designing custom workflows for top clientsParticipate in regular policy and procedure review meetings with client services leadership Qualifications Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.) Post-graduation in Operations Management would be preferred18+ years of related E-Discovery experience Exceptional verbal and written communication skills to effectively convey complex information to clients, stakeholders, and executive leadership.Ability to create and deliver engaging presentations and proposalsIndustry Certifications like PMP/Prince2, Six Sigma Black Belt, Lean Principal, ITIL Intermediate & above etc.Experience in managing large (80+ resources) delivery teams in a fast-paced software services 24x7 environmentCompetent with business analyticsOwnership Mindset – Own processes, manage delivery escalations and empathize with client requirementsContinuous Improvement Mindset – Relentless focus on quality and process reviews along with a positive outlook in face of challengesAn ability to be hands-on and to manage multiple client priorities simultaneouslyStrong analytical and problem-solving skills Proven track record of managing senior management delivery expectations Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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