The Role
In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program – including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. Given the broad and complex nature of the initiative, it requires a central implementation office. The Implementation Team will be responsible for overall delivery and success of the program, oversight across the various workstreams, status updates to senior leadership, and leading/resolving risks and roadblocks. The Implementation Team will work in tight partnership with the existing debit card operations team as well as functional partners across Fidelity’s Wealth, Brokerage, and WI Healthcare businesses.
As the Director, Implementation Manager, you will serve as the primary point of contact for internal stakeholders across five workstreams. Primary responsibilities include:
Define project priorities, ownership, and timelines to ensure timely delivery of overall initiative Serve as central point of contact for functional workstreams to raise risks and roadblocks; manage risk and issue resolution process Monitor dependencies across workstreams / business units, and influence sequencing of work to ensure efficient project development timelines Drive strategy for migration / transition to new operating model Establish and maintain project management standards, processes, and tools Engage with stakeholders at the cross-functional level Oversee the creation, organization, and maintenance of project documentation, including meeting minutes, deadline tracking, and launch timelines Provide administrative support, including scheduling meetings, maintaining calendars, and circulating documentation to other stakeholders of the implementation cohort Work as a collaborative team member and business partner while also taking proactive ownership of bodies of work is critical, autonomously leading on behalf of others while ensuring alignment to a central strategy Assist in onboarding process of new members to the initiative team The Expertise and Skills You Bring
7+ years of complex project management experience Excellent attention to detail, organizational skills and project management skills Proven success with program management, being the go-to on projects where teams were looking to you for direction & clarity Presenting data & analysis to tell a story or influence an audience Experience combining data from multiple sources to perform analysis and simplify and synthesize the output Proven ability to manage effectively in a fast paced, high pressure and high visibility environment Experience working with agile teams and managing the work in the ecosystem is a plus (Jira, Jira Align, Transparency, TBM, Roadmap, etc.)The Team
Fidelity’s Cash Solutions domain has critical building blocks for our customers. Our vision is to expand the role Fidelity can play for our customers in this critical area of their finances, by offering innovative capabilities to serve the spending and saving needs of new and existing customers.
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