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Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is seeking a strategic and innovative Director of Employee Listening. In this role, you’ll lead a team of experts to deliver research, insights, and programs related to: engagement surveys, lifecycle surveys, sample surveys / pulses, and passive/ambient data streams. You’ll partner with and influence collaborators across our Employee Success (ES) function to enable deep understanding of employee experience — and to steer changes where needed. You’ll leverage best-in-class technology to assess sentiment among employees and prompt changes where needed. The ideal candidate will have experience designing and orchestrating real-time, holistic, and actionable employee listening programs at-scale.
 

Key Responsibilities:

Strategy Development & Execution: Drive the vision, strategy, and roadmap for employee listening, ensuring alignment with business and ES priorities.

Program Design & Orchestration: Lead the design, implementation, and continuous improvement of our employee listening programs, updating our methodologies to optimize effectiveness and efficiency.

Data Analysis, Storytelling & Change Leadership: Synthesize complex data from multiple sources, translating findings into compelling narratives and clear recommendations that steer action and influence leadership decisions.

Cross-Functional Collaboration: Partner closely with HR colleagues, business leaders, communications partners, and our technology teams to integrate employee insights into broader organizational strategies.

Stakeholder Engagement: Serve as a trusted advisor to senior executives, providing guidance related to employee sentiment and organizational health trends.

Enablement & Capability Building: Enable and empower HR business partners, people leaders, and employees to effectively interpret and act on listening insights. Provide toolkits, training, and self-service analytics to drive data fluency and impact.

Innovation & Industry Expertise: Stay ahead of trends in employee listening, people analytics, and organizational research — bringing innovative approaches, next practices, and competitive advantage to Salesforce.

Team Development: Manage, mentor, and develop a team of experienced professionals, fostering a high-performing and innovative culture.

Preferred Qualifications:

Education: Advanced degree (Ph.D. or Master’s preferred) in a field emphasizing people research in organizations, such as Industrial/Organizational Psychology, Organizational Behavior, Sociology, or Organizational Development.

Experience: 10+ years leading large-scale employee listening programs at a global organization, with demonstrated expertise in survey design, analytics, and translating insights into action.

Leadership: 5+ years of experience managing and developing high-performing teams.

Technical Acumen: Strong understanding of data visualization tools (e.g., Tableau), survey platforms (e.g. Perceptyx), and statistical analysis techniques (e.g. structural equation modeling, large language models for sentiment/open text analysis).

Communication: Exceptional written and verbal communication skills, with the ability to distill complex data into clear, compelling narratives and to influence stakeholders at all levels.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600.

For Illinois based roles, the base salary hiring range for this position is $211,500 to $306,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.