Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Employee Relations

Overview:
Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available.

Role:
• Provide expert advice to HR, managers and employees about company policies and processes
• Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues
• Prepare investigative documentation, including interview notes and summary of findings
• Prepare, track and maintain appropriate investigation and reorganization data and documentation
• Use case management system to manage cases from intake to resolution
• Provide and manage periodic reporting to relevant senior stakeholders
• Ability to establish strong cross-functional relationships at all levels and geographies
• Partner with relevant control functions on investigations and outcomes
• Develop global guidance documents, materials and training for HR
• Develop, drive and deliver employee relations strategies, guidelines and procedures
• Partner with internal employment counsel, compliance and HR Business Partners to effectively manage employee relations issues/investigations
• Develop and deliver training regarding HR policy and processes for HR, business leaders and employees as needed
• Proven project management skills with demonstrated ability to manage global projects
• Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values

All About You:
• Experience advising on a wide range of employee relations issues
• Experience of multi-national, fast-paced organization
• Strong knowledge of US employment law and strong investigative skills
• Strong analytical and problem-solving skills with ability to organize and analyze data
• Excellent interpersonal skills with demonstrated patience, tact, and respect
• Exceptional detail and follow-up skills
• Excellent verbal and written communication skills

Salary range: $144,000-230,000

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.